Why Travel Insurance is Important for the Holiday Season

If your travelers haven’t already booked their holiday trips, they will be soon. The bustle around Thanksgiving, Christmas and New Year make it one of the busiest travel seasons of the year. Inclement winter weather and the increase in flight delays and cancellations around the holidays can create real travel headaches for your customers.

According to AAA, 2015 was the busiest Thanksgiving travel season since 2007 and the number of year-end holiday travelers topped 100 million for the first time. There’s no sign that that momentum will let up this year. Your clients might rest easier during this busy travel time if they have travel insurance backing them up.

Here are some reasons to offer a CSA plan to your clients when they’re booking their holiday travel:

More Flight Delays and Cancellations

Over the 2015 Winter Holiday travel period 26% of flights were delayed and 2% were canceled, according to the U.S. Department of Transportation. That’s about 50% more delays and cancellations than usual! A travel insurance plan with coverage for Travel Delay and Trip Interruption can really help travelers during the holidays.

Cold and Flu Season

Cold and flu viruses are most common during the fall and winter, with serious infection starting to spread in October—just in time for holiday travel. CSA’s travel protection plans include a number of coverages and services that could help in case of flu or other sickness.

If an insured or one of their family members or travel companions becomes sick and is unable to travel they could be reimbursed for unused, non-refundable pre-paid trip costs under Trip Cancellation coverage. If an insured traveler picks up a bug from a crowded airport while on vacation they could use the Teladoc service included with CSA Travel Protection plans to connect instantly with a network of physicians for information, advice, and treatment, including prescription medication when appropriate. Or, if they need to see a doctor, Medical and Dental coverage is included with our travel protection plans.

Winter Weather

56% of travelers have reported experiencing a trip delay or cancellation due to inclement winter weather, according to TripAdvisor. Storms wreak havoc on travel plans, from flight delays to road closures.

When offering travel insurance to clients we suggest using anecdotes to express what could happen to disrupt a trip and how a CSA Travel Protection plan can help in those situations. With a majority of winter travelers having experienced a delay or cancellation of their trip first-hand, they’re probably already well aware of the potential impact of unexpected winter weather on their vacation. You just need to remind them and let them know how travel insurance can help.

Identity Theft

“The hustle and bustle of the holidays creates the perfect environment for thieves bent on stealing your credit cards or other financial information,” said Loretta Worters, vice president, Insurance Information Institute.

Identity theft is something that travelers should be especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. Throughout the year, 20% of travelers report that an item with sensitive information has been lost or stolen while on a trip, and chances that a traveler will be pick-pocketed go up when dealing with extra-crowded airports and tourist spots. Also, it’s more likely that busy travelers will connect to unsecured airport WiFi—well-known hotspots for identity theft scammers.

Travelers who buy a CSA travel insurance plan have access to our Identity Theft Resolution Service* while on vacation and also after their trip, since often times travelers don’t notice the theft until they arrive home. Identity Theft Resolution Service is automatically included for a full 180 days starting on the traveler’s scheduled departure date.

Rental Car Damage

If your client is renting a car, keep in mind that some of CSA’s travel insurance plans include Rental Car Damage coverage, in case the rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.

If your clients don’t have coverage for an upcoming holiday trip, it’s not too late! Remember to offer your customers CSA Travel Protection.


*ID Theft Resolution does not include assistance for thefts involving non-U.S. bank accounts.

†Teladoc services may not be available in all states, and international services may be limited.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Cast Your Vote! CSA Travel Protection Nominated for 2017 Travvy Award

CSA Travel Protection has been nominated for a Travvy Award in the Best Travel Insurance Provider – Overall category.

Known as the Academy Awards of the travel industry, the Travvy Awards recognize the highest standards of excellence in the travel industry and honor travel companies, travel products, travel agencies and destinations for their outstanding achievement.

CSA is a trusted business partner, insurance administrator and advisor. Our partnership philosophy focuses on growing revenue and offering the highest levels of service. Travel agents and suppliers who work with us know that we support them every step of the way and aim to give them the best tools and products they require to succeed.

CSA Travel Protection is best known for:

  • Award-winning, compassionate, knowledgeable customer service
  • Expert claims handling with dedicated representatives for each claim
  • Customized training programs for agents
  • Devoted sales support and useful marketing tools
  • Seamless software integration capabilities
  • Ability to provide customized travel protection solutions for a variety of travel suppliers, such as cruise and tour operators, airlines and online aggregators
  • Being the first in the industry to offer Identity Theft Resolution services with most travel insurance plans
  • Global backing from shareholder Generali Group, one of Europe’s top insurers and 48th on the Fortune Global 500 list of companies

Travel agents and suppliers can vote for CSA at www.vote.travvyawards.com.

CSA Travel Protection Wins Gold 2016 Travel Weekly Magellan Award

CSA Travel Protection, dedicated for 25 years to providing travel insurance and emergency assistance services, announced today that its Protect&GO™ email marketing campaign took home a gold 2016 Travel Weekly Magellan Award in the Travel Agent/Agency – Advertising/Marketing Campaign (up to 5 pieces) category.

CSA Travel Protection launched an email marketing campaign for travel agents called the Protect&GO™ product launch campaign in September 2015. This campaign promoted the launch of a new post-departure (or in-trip) travel insurance product called Protect&GO™.  The plan is designed for travelers who are committed to going on their trips no matter what, yet may still be interested in purchasing valuable coverages and assistance services at a lesser cost.

“Congratulations to the marketing team for creating this award-winning campaign,” said Bob Chambers, vice president of operations at CSA Travel Protection. “Here’s an example of how CSA Travel Protection continues to set the highest standards in the travel insurance industry.”

With entries from across the U.S. and around the world, the Magellan Award winners represent the best in the travel industry and salute the outstanding travel professionals behind it all.

The Magellan Awards honor outstanding design, marketing and services in a broad range of industry segments including Hospitality, Travel Destinations, Cruise Lines, Online Travel Services, Airlines and Airports, Travel Agents and Agencies, Tour Operators and Ground Transportation.

“This year’s winners continue to raise the bar, establishing themselves as not just the most talented and creative people in the travel industry but among the most creative and talented of any industry,” said Arnie Weissmann, editor in chief of Travel Weekly. “The creativity that travel industry marketers and designers display to inspire travel and enhance the travel experience continues to impress our expert judges and readers.”

The Magellan Awards are judged and overseen by a one-of-a-kind panel of top travel professionals representing the best names and most accomplished leaders from the industry. In determining winners, entries do not compete with one another, instead they are judged against a standard of excellence based on the long experience of Travel Weekly. To uphold this high standard of excellence, a category may have multiple winners, or may have no winners at all.

For a complete list of silver and gold winners, please visit www.travelweeklyawards.com.

About Travel Weekly

Through its portfolio of digital and print products and face-to-face events, Travel Weekly is the most influential provider of news, research, opinion and analysis to the North American travel trade marketplace. Travel Weekly is a division of Secaucus, New Jersey-based Northstar Travel Group, the largest travel business-to-business travel publisher in the world.

About CSA Travel Protection

CSA Travel Protection is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Making the Most of Low Season Bookings with Travel Insurance Sales

ustia stats infographicIt’s that time of year when it’s likely that more of your clients are traveling than booking trips. Making the most of the sales that come in during shoulder season is key, and maximizing revenues generated from travel insurance sales is part of the overall equation.

How to do this? Offer travel insurance in a way that makes the benefits obvious. Here are some tried-and-true ways:

Timing

The best time to bring up travel insurance with a client is when you outline cancellation penalties for their trip. When your customers discover that there’s a way to avoid losing their vacation investment if they are forced to cancel their trip due to a covered event, they might be more inclined to purchase travel protection.

You might also take this opportunity to remind them that they could be responsible for costs associated with any medical expenses incurred during their trip or lost or stolen baggage and personal items, and that travel insurance can help limit those risks.

Anecdotes are Key

Use personal stories or examples of clients who lost money because they didn’t purchase travel insurance: “Recently, a client who came down with food poisoning the night before his cruise was unable to go on his trip and lost his full trip cost because he didn’t purchase travel protection.”

Focus on Certain Coverages

If possible refer to the client’s specific situation or personal details: “Because your flight arrival is close to the departure of your tour, you might especially consider the Travel Delay and Trip Interruption benefits of the travel protection.”

Coverage for Pre-Existing Medical Conditions

If a client mentions a health condition you might focus on the fact that they could qualify for coverage for pre-existing medical conditions with certain CSA plans:  “Another reason to buy travel protection now is if you have concerns about coverage for pre-existing medical conditions. In order to qualify for coverage for pre-existing medical conditions the travel protection would have to be purchased prior to or within 24 hours of your final trip payment. Other conditions must also be met in order to qualify.”

Keep in mind that many continuing conditions aren’t actually pre-existing medical conditions as defined by the policy/DOC. Particularly if there is no change in condition, medication or treatment during the 180-day look-back period. If the customer asks for more details about what qualifies as a pre-existing condition, please request they call CSA Travel Protection.

Try, Try Again

Don’t lay out all the travel protection coverages up front. Save some until you get a yes or no from the customer so that you’ll have more sales ammo if they are unsure at first. Go over the travel protection when discussing their trip plans and if they decline it, then consider re-pitching when you go over final details and prices.

Overcoming Objections

Sometimes your clients won’t immediately see the benefits of travel insurance. That’s OK, insurance can be a confusing subject. Here are some simple replies to common objections you might encounter that can help your client see the benefits of insuring their trip:

I don’t think I need travel protection.

Sometimes people don’t want travel protection because they aren’t familiar with it and how it can benefit them. Travel insurance is a good way to protect your trip costs from covered events that are out of your control. Life is unpredictable—a survey by the US Travel Insurance Association1 showed that more than one in four American travelers experienced an event that impacted their travel during just one year. Consider the investment you’re making on your vacation. For a lot of people a big trip can be the third biggest investment after their house and car. You wouldn’t leave those investments unprotected and it’s important to do the same thing for your vacation as well.

My credit card will cover it.

Actually, they might not. Credit cards may provide coverage for fewer instances and can offer lower limits. They also may not provide protection for lost baggage, medical expenses or emergency medical transportation—which can be costly if you don’t have the right coverage. According to the Centers for Disease Control and Prevention, medical evacuations by air ambulance can cost $50,000-$100,000. In addition, the card could likely only cover the cardholder, while this plan can cover up to 10 people.

I don’t need travel insurance because my medical insurance will cover me on my trip.

You’ll find that primary medical insurance doesn’t always offer coverage outside of a patient’s network. Note that Medicare, in particular, may not provide coverage internationally. This plan provides coverage for Medical and Dental and Emergency Assistance and Transportation, which can be valuable to you should you have a medical emergency during your covered trip. According to the Centers for Disease Control and Prevention, medical evacuations by air ambulance can cost $50,000-$100,000. Also, a national survey of travelers, including cruise passengers, found that 63% reported that they or a travel companion had become sick while on vacation.2

What happens if I can’t make a cruise or tour on time?

A trip interruption can throw a serious wrench in travel plans, especially if you’re on a tour or cruise. For example, if adverse weather causes your flight to be canceled, which makes you late for your cruise departure, travel insurance can provide reimbursement for your unused, non-refundable, pre-paid trip costs. You can also be reimbursed for additional transportation costs to return home or rejoin your group.

Can I call back and add the travel protection in the future?

Yes, but it is recommended that you add the travel protection to your reservation now because the plan includes a 10-day Free Look. You can receive a refund of your plan cost as long as you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip. This will allow you to research the plan terms and conditions and discuss them with your traveling partners. If we do not hear from you within 10 days then the insurance will remain in force and will be in effect for your trip.

  1. www.tiny.cc/ustiastats
  2. The survey results are based on an Omnitel poll 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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