Generali Global Assistance (‘the Company”) today announced that Philippe Gervais has been appointed President of Generali Global Assistance’s Travel Insurance company. Gervais will report to Chris Carnicelli, CEO of Generali Global Assistance North America, who oversees the Company’s travel insurance and assistance, identity theft protection, and medical risk management business lines.

Gervais will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Gervais was CEO of Europ Assistance Belgium, and brings extensive experience in all areas of global leadership. He started with Europ Assistance in 2003 as Director of Strategy and Acquisitions, where he helped bring CSA Travel Protection and GMMI into the Europ Assistance USA (now Generali Global Assistance) family of companies.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news: “Generali has been an innovator in the assistance industry for more than 25 years and as we enter a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth. Philippe’s global experience and leadership are invaluable as we set forth our aggressive expansion plans to become the world’s best travel insurance and assistance provider. I have worked with Philippe for over ten years, and I’m looking forward to his knowledge and council as part of the executive team.”

Gervais began his career in 1992 as a product and sales manager in the Nestlé group. In 1995, he joined Price Waterhouse Coopers as a Consultant and then Manager in charge of international missions of commercial strategies, distribution, and telecommunications. In 2010, he was named CEO of Océalis and President of Europ Téléassistance in charge of the French Business Unit. In 2014, he was named the CEO of Europ Assistance Belgium. Gervais has also served as the Secretary General of Afrata, a French association for remote assistance and holds a degree in finance and entrepreneurship from ESSEC Business School.

Gervais commented, “Being part of the team that helped bring in the companies that have now formed into Generali Global Assistance, I’m truly impressed with what they have become under the North America team’s guidance. I’m excited to be joining on the Generali Global Assistance executive leadership team and helping guide the travel insurance activity through its next stage of growth.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA Travel Protection over the past 25 years, now with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 646 417 8516
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Company’s sixth consecutive Stevie Awards win demonstrates commitment to customer service and marketing innovation

Generali Global Assistance (“the Company”), a leader in the assistance industry since its founding in 1963 and part of the global Generali Group, today announced that it has been awarded three Stevie Awards, two Gold and one Silver, at the 16^th Annual American Business Awards^®. The winners were announced on May 15^th and presented their Stevie Awards trophies last evening at the ABA’s gala banquet in New York City.

Chris Carnicelli, CEO of Generali Global Assistance North America, commented on today’s news, “We are honored to be receive awards across two of our business lines with Identity and Digital Protection Services and Travel Insurance. The recognition exemplifies our commitment to innovation and customer service. We are extremely proud of these awards and grateful for our sixth consecutive year of recognition from the Stevie Awards committee.”

Generali Global Assistance’s Identity and Digital Protection Services Global Unit, the developer of a proprietary and innovative identity protection platform, has received a Gold Stevie Award in the Customer Service Team of the Year category for their “Identity Protection Customer Service Team Keeps People First” submission, as well as a Silver Stevie Award in the Marketing Team of the Year category for “Identity Protection Marketing Team Continues to Deliver Stellar Results” Submission.  As one of the first providers of identity protection services in the United States, the Company’s industry-leading resolution services are spearheaded by a world-class team of identity theft experts, who provide around-the-clock, white glove services to protect customers’ identities and to restore their critical assets should theft occur.

Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Global Unit, commented on today’s news, “I would like to thank our identity protection team for their dedication and hard-work – we simply would not have been able to perform at such a high-level without their expertise. I am proud of these awards, and I’m even prouder of what we have achieved for our customers – our best-in-class performance comprehensively protects our customers from fraud and identity theft.”

Generali Global Assistance’s Travel Insurance division has also received a Gold Stevie Award for their launch of a “New Brand with a New Online Customer Experience” in the Insurance category.  As a leading provider of travel insurance, the Company rebranded from CSA Travel Protection and launched its new, consumer-facing website, which led to enhanced customer service and satisfaction. Throughout the design process and since launch, the Company has proactively solicited and responded to user feedback to improve the customer experience.  Customer reviews are also integrated into the new website, accentuating the user in user experience.

Brad Rutta, Chief Digital Transformation Officer of Generali Global Assistance, concluded, “I would like to congratulate and thank our travel insurance e-commerce team for their tireless efforts in creating one of the leading direct-to-consumer travel insurance websites that delivers unprecedented user experience and provides unmatched customer support. Generali Global Assistance has long been committed to improving our customer service, and we are honored to be recognized with a Gold Stevie Award this year.”

Details about The American Business Awards, the list of People’s Choice Stevie Award winners, and the complete list of Stevie winners in this year’s ABAs are available at www.StevieAwards.com/ABA.

About Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 646 417 8516
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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