Weathering the Storm—CSA Travel Protection Prepares Travelers for Hurricane Season

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More than half of Americans will be vacationing this summer, and the beach will be one of the most popular destinations. In fact, a recent survey about summer travel habits, released by CSA Travel Protection’s 24-Hour Emergency Assistance provider, Europ Assistance Group, found that 61% of Americans intend to go on a trip this summer, for one week (39%) or two (26%). The seaside (44%) and the city (43%) are the favorite destinations for their summer trips.

Some popular beach destinations such as Hawaii, Florida and South Carolina can be located in potential hurricane zones. From June 1 through November 30, hurricane season is upon us. That’s why it’s important to be prepared should a hurricane affect your vacation plans.

2016 Hurricane Season Predictions

Experts expect this hurricane season to be more active than years past. According to Crown Weather Services, 2016 is predicted to be the most active hurricane season since 2012. Similarly, Global Weather Oscillations, headed by former National Oceanic and Atmospheric Administration meteorologist David Dilley reports, “The 2016 and 2017 Atlantic hurricane seasons will be the strongest in over 4 years, and have the most United States hurricane landfalls since 11 were experienced during the destructive seasons of 2004 and 2005.”

Even with this forecast, the chances of a hurricane affecting your vacation are very slim. However, it is important to educate yourself about hurricane preparedness if you are planning to travel to a potential hurricane zone.

Tips

Travelers seeking more information about how a hurricane can affect travel plans may find comfort in knowing these tips before their next departure.

  • Hurricanes can disrupt flights and you may be separated from your baggage. You can minimize this inconvenience by packing necessities in your carry-on bags. Also, CSA Travel Protection’s travel insurance plans can reimburse you if your bags are delayed more than 12-24 hours, depending on your plan, and you need to buy new items.
  • It’s tempting to completely unplug on vacation, but advance warning about hurricanes is not always guaranteed. We recommend you keep up-to-date on the latest information about possible storms before and during your trip.
  • If you’re truly concerned about a hurricane impacting your travel plans, consider taking a cruise to your destination as they are more flexible than flights and can detour to alternative ports.

Planning Ahead

If your vacation destination is located in a potential hurricane zone, it’s recommended that you have an evacuation plan. CSA Travel Protection offers a dedicated web page with frequently asked questions for hurricane related evacuations, claims and preparedness, as well as an emergency assistance services hotline (877) 243-4135.

It’s best to be prepared so that if a hurricane makes landfall near your vacation destination, you will be glad that you protected your trip costs. Be sure to consider travel insurance from a reputable provider such as CSA Travel Protection before your next trip. It may be the difference between recouping some of your costs or paying completely out of pocket should hurricane-related mishaps occur. Be sure to read the fine print and know what your plan covers. Always travel with a hard copy of your plan, and contact a travel insurance professional to answer your questions before you leave on your summer vacation.

May your summer vacation be hurricane free and filled with tropical drinks and white sandy beaches.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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This Memorial Day, Consider Travel Insurance for Peace of Mind

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Last year, a projected 37.2 million Americans traveled more than 50 miles from home and on roads that are typically clogged. And while Memorial Day weekend is synonymous with hitting the road, more and more Americans are opting to fly, with approximately 2.6 million people taking flight during one of the busiest weekends of the year.

When you’re getting ready to go on vacation, you’re in an optimistic frame of mind — envisioning yourself sitting on the black sands of Caribbean Costa Rica, sipping a Mai-Tai on the porch of a deluxe Florida vacation rental or backpacking through Bavaria — not what could go wrong during your trip.

“Losing luggage, missing your flight, getting sick or encountering adverse weather are not typically top-of-mind when planning a trip, unless you’re inclined to worry,” says Bob Chambers, vice president of operations at CSA travel Protection, a travel insurance provider that also offers 24-hour emergency assistance services from anywhere in the world. “Anyone planning a trip, whether domestic or international, should consider travel insurance to help protect them and their traveling companions in case things don’t turn out as planned.”

Whether traveling by plane or in a packed car on Memorial Day weekend, travelers should review their own insurance coverages, see where the gaps may be, and consider travel insurance based on their specific needs. Here are some reasons why:

Chances are, this is the only trip you’ll take all year. It’s no secret that Americans are vacation-starved. A survey by online travel publication Skift found that 40.5% of Americans didn’t take a single vacation day in 2015. Some 32.2% took 10 days or less. If this is your one and only trip in 2016 and you or someone in your family gets sick, then you could be out of luck if you rented that deluxe vacation home or have non-refundable airline tickets. For a relatively small fee, travel insurance may reimburse those non-refundable, prepaid trip costs.

Problems happen more often than you think. One in six U.S. adults had a trip cut short or changed travel plans. And of those affected, only 22% had travel insurance according to a recent U.S. Travel Insurance Association survey. Travel insurance plans are designed to help protect travelers from certain unexpected events that can occur before and during their trips.

Your insurance may not apply overseas. If you have a medical emergency in a foreign country, you may be stuck paying your bills because many insurance plans don’t apply once you leave the U.S. Medicare, for instance, typically doesn’t cover such instances. When selecting a travel insurance plan, be sure to choose one that offers medical and dental coverages that fit your individual needs.

Chances are you’ve worked hard to make this trip happen. You can’t rule out all of the what-ifs. But by being proactive, talking to experts such as CSA Travel Protection, and thinking through various situations without dwelling too much on the negative, you can enjoy peace of mind as you sit on that beach.

Get your travel insurance quote from CSA

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Are You Protected? What Travel Insurance Coverages Can Help During Your Trip

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summer-zikaA study conducted by the US Travel Insurance Association (UStiA) back in 2006 showed that many trip goers, while familiar with flight and trip cancellation, were not familiar with travel health insurance, baggage coverage, and medical evacuation insurance. In fact, only 50% of consumers who purchased travel insurance were aware of medical evacuation insurance.

Much has changed in the travel insurance industry over the past 10 years. More travelers are purchasing insurance than in years past and, in a risk-laden travel landscape, the demand for trip protection is on the rise.

“Familiarizing yourself with the finer details of a travel insurance plan can help reveal a plan’s overall value and help you decide if insuring your next trip is the right choice for you,” said Bob Chambers, Vice President of Operations, from CSA Travel Protection.

Though the UStiA study suggests trip cancellation was once a more widely-known travel protection coverage, Chambers says, “many standard travel insurance plans have always included, and continue to include, a number of lesser-known post-departure coverages that take effect when you begin your trip.”

What Post-Departure Coverages Do

Post-departure travel insurance coverages are designed to reimburse you for specific financial losses that you might suffer as a result of travel misfortune. Unlike trip cancellation coverage, the post-departure coverages don’t take effect until you begin your trip. Many plans include a variety of post-departure coverages and depending on the plan you purchase, multiple coverages could be of use to you if you encounter an unexpected event that interrupts your vacation.

For instance, say you are out sight-seeing on the second day of a long-awaited family tour package when, the next thing you know, an extra step backwards to capture the perfect photograph sends you tumbling down an unfamiliar set of stairs. A hurried visit to the nearest Emergency Room results in a fractured ankle diagnosis, a string of medical bills for out-of-network medical treatment and a now useless—and completely non-refundable—tour package because it was medically necessary for you to return home.

In this scenario, medical and dental, travel delay, and trip interruption are three post-departure coverages that could potentially help you recoup your losses. In addition to seeking reimbursement for the out-of-network emergency room bills that your primary insurance provider may not cover, you can also claim compensation for lodging, meals, local transportation and telephone calls while you’re delayed; the unused, prepaid portion of your ski trip; and even additional transportation costs to return home early.

Provided you insured the entire family’s arrangements when you bought your plan, you could all return home together and claim for the full remainder of the pre-paid family trip while limiting the stress of having to give up your vacation with no opportunity for reimbursement. Like with trip cancellation, post-departure coverages are intended to make you “whole” again after suffering losses resulting from a listed covered event, like an unexpected injury.

Generally speaking, medical and dental coverage typically provides reimbursement for physician-ordered medical services varying from prescription drugs and medicines to local ambulance services if you get sick or injured while on your trip, while travel delay aims to reimburse for reasonable additional expenses like lodging, meals, and local transportation while you’re delayed, and trip interruption provides reimbursement for the prepaid nonrefundable portion of your trip that you had to forfeit due to the unexpected interruption as well as additional transportation costs that you had to pay to return home early or rejoin the rest of your travel party.

But these are just three of several post-departure coverages included with many standard travel insurance plans. Others include baggage coverage, baggage delay, emergency assistance and transportation, accidental death and dismemberment, missed connection, and even rental car damage coverage.

What’s Right for You?

Depending on the nature of your arrangements, your destination, and your unique individual needs and medical history, you should look to purchase a plan that best fits your individual needs and is right for your next trip. For instance, when traveling abroad, the U.S. Department of State advises travelers to learn about a protection plan’s health insurance and medical evacuation features to ensure you’re properly protected overseas or in the event of an emergency. Or perhaps you’re scheduling a cruise and intend to bring a variety of jewelry and formal wear on board. In that case, maybe a plan with increased baggage coverage limits appeals to you.

Wherever your next trip takes you, be sure to look beyond trip cancellation and explore what a plan’s post-departure coverages have to offer. And if you’re considering buying travel insurance, remember to purchase from a reputable provider such as CSA Travel Protection.

Get your travel insurance quote from CSA

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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CSA Travel Protection Wins Bronze Stevie® Award In 2016 Stevie Awards For Sales & Customer Service

Bronze Stevie Winner 2016CSA Travel Protection, dedicated for more than 20 years to providing travel insurance and emergency assistance services, was presented this week with a Bronze Stevie® Award in the tenth annual Stevie Awards for Sales & Customer Service. CSA Travel Protection was honored for working with business partner HomeAway to create a fully automated online eClaims solution for HomeAway, VRBO and VacationRental.com customers that streamlines the claims process for Property Damage Protection.

“As a company that provides quality travel protection and emergency services, we’re always looking to provide the best customer service possible,” said Bob Chambers, Vice President of Operations. “The claims process can sometimes be complex and our team simplified that process while providing better visibility on the claim status.”

The result of this project is an end-to-end online tool that allows users to file a claim, upload supporting documentation, check statuses, and communicate with their dedicated claim representative. With the success of eClaims automation, CSA plans to leverage this technology with other customer channels in the future.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards.  “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About CSA Travel Protection
CSA Travel Protection, a Europ Assistance company, is dedicated to providing travel insurance and emergency assistance services to protect travelers’ valuable travel investments and provide the peace of mind one deserves while traveling. For 20 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed. Learn more at www.csatravelprotection.com.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.