New online, automated claims website shows company’s commitment to technological innovation and customer service enhancements
Generali Global Assistance’s Travel Insurance division (“the Company) today announced that it has launched a new eClaims Portal for its partner Justfly, a value-minded airline ticket aggregator website. The eClaims Portal provides Justfly customers with a more efficient method to navigate the claims process.
The portal allows customers to download their Description of Coverage or Policy, start a new claim, add information to an existing claim, and track the status of their claims online. Additionally, the portal offers a robust FAQ section, as well as step-by-step instructions on materials needed and how to submit a claim.
Commenting on today’s news, Chris Carnicelli, CEO of Generali Global Assistance said, “We started allowing Justfly customers to utilize our eClaims Portal in March of this year as part of a soft launch, and so far, the feedback has been overwhelmingly positive in terms of ease and efficiency. So much so that another Justfly brand – FlightHub – has already adopted Generali’s eClaims portal for its customers. We are committed to enhancing our products and services through the best innovative practices and we anticipate making this website available for all of our partners and customers, across all policies. Justfly is a valued partner who does a tremendous volume, and Justfly customers are savvy online users; therefore it was strategically viable to roll out this Portal to their customer base first.”
Generali’s eClaims Portal enables the customer convenience of submitting claims and accessing their claims record 24/7 from any device with an internet browser. In the early weeks of Justfly customers’ usage of eClaims, one third (33%) of all claims received have been via the eClaims portal. Given this quick adoption of eClaims, Generali anticipates that the majority of claims will be electronically submitted within weeks, highlighting the website’s ease of use and customer preference for digital experiences.
“The new claims website has been very positively received by our customers as it offers them a more streamlined approach, which has contributed to better customer experience,” said Marc-Andre Laporte Marketing Director for Justfly. “We are thrilled that Generali Global Assistance has chosen us to be the first partner with access to the new portal, building on our longstanding and trusted partnership. We look forward to continuing to build on the operational efficiencies provided by the eClaims platform that can provide a better product and an enhanced customer service offering.”
Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali. To learn more about Generali travel insurance plans, please visit GeneraliTravelInsurance.com
Generali Global Assistance was recently named a top travel insurance company for 2018 by The Elliot Readers’ Choice Awards and the best travel insurance company by independent product review site, Top Ten Reviews. Generali Global Assistance is a member of the US Travel Insurance Association (UStiA) and is an A+ rated Better Business Bureau accredited company.
About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.
Justfly was created by a team of technological experts with many years of experience in the travel industry. Our platform prides itself on being one of the top sites for issuing low cost tickets efficiently in a user-friendly environment. JustFly has partnered with over 400 airlines to deliver the best prices possible to our customers.
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.