Generali Global Assistance Extends Suite of Travel Insurance Plans to Growing Mountain Resort Segment

Ski & Mountain Travel Insurance plan offers variety of coverages to protect mountain resort travelers

Generali Global Assistance’s Travel Insurance division (“the Company), formerly  CSA Travel Protection, today announced its new Ski & Mountain Travel Insurance offering for the growing mountain resort segment of the vacation rental market. The new plan is available during all seasons for mountain resort areas and is available immediately to property managers to offer their clients for the 2017-2018 ski season.

With the vacation rental market expected to be worth $36.6 billion by the end of 2018, the Company sees tremendous opportunities in enhancing its vacation rental coverages and features. The Ski & Mountain Travel Insurance product was curated to provide added coverages for the growing number of activity oriented travelers that target the mountain regions in both winter and summer.

Chris Carnicelli, CEO of Generali Global Assistance North America, commented on today’s news, “We are excited to roll out this new offering and provide enhanced coverages to the mountain resort industry – which is a burgeoning segment of the vacation rental industry. As the shared economy and home rentals continue to grow, we see significant opportunities in this area and look forward to raising our market presence with tailored products and services.”

The new Ski & Mountain Travel Insurance product retains Generali Global Assistance’s market competitive vacation rental coverages and features that help protect against events that can interrupt or completely halt vacations, such as unforeseen snow storms that delay flights, medical emergencies, and lost luggage.

The Ski & Mountain Travel Insurance product includes some additional innovative benefits:

  • Coverage for lack of snow at eligible resorts (certain restrictions apply)
  • Specific coverage for sporting equipment loss, theft, damage or delay
  • Extended coverage for adverse weather and natural disasters
  • Expanded coverage for destination accommodations being inaccessible or uninhabitable
  • A wide range of emergency medical and concierge travel assistance services

Carnicelli concluded “Travelers, property managers and vacation rental owners will all be pleased with the additional coverages and unique attributes of these offerings, which make them among the strongest protections available in the mountain resort segment today.”

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Travel Agents: Where do your clients want to vacation in 2016? Should they consider travel insurance?

As 2015 comes to a close, travel agents might be noticing a few new trends taking shape for the New Year. “With the increase of recent security threats happening abroad, I wouldn’t be surprised if in 2016 we begin to see more U.S. travelers booking trips to domestic hotspots like Hawaii, Alaska and San Diego,” said Cassie McNab, marketing manager at CSA Travel Protection.

“Believe it or not, this is the time of year when travelers start booking spring break vacations, so Miami and Las Vegas could be other popular destinations,” McNab added.

However, there are always customers who have their hearts set on traveling to places on their bucket lists as well, no matter the political climate.

As a leading provider of full-service travel protection solutions to U.S. travelers for more than 20 years, CSA Travel Protection recommends educating customers about their travel insurance options. “Here’s a good rule of thumb for knowing when to purchase travel insurance. Ask yourself, ‘Can I afford to recoup the costs of my trip?’ If the answer is no, then you should consider travel protection. Look for policies that meet your specific needs. There are many different kinds of travel protection plans available and, most importantly, you want to purchase from a reputable source,” noted McNab.

According to CSA, a small percentage of its customers require medical evacuations or find themselves in dire emergency medical situations. In fact, the most common reasons for making travel insurance claims in 2015 are the following:

  1. Trip Cancellation
  2. Trip Interruption
  3. Medical and Dental

When looking to make your next travel protection purchase or recommending travel insurance to a customer, be sure to take these top reasons into consideration. You may want to look at the plan coverages to be sure that they include these elements.

Consumers should always review a sample insurance policy or description of coverage before purchasing a plan (e.g. CSA Custom Luxe Plan). “If one isn’t available prior to purchase, then we do not recommend buying that plan as it’s always wise to research up front and know what is covered before departing on a trip,” McNab said. “Travelers can download and save or print and carry their policies with them on their covered trips for easy reference.”

Travel agents, travel protection companies and credible online sources can be valuable resources for becoming more knowledgeable about travel insurance. “The more travel agents know about travel insurance and emergency services, the more they can educate their customers. Education is empowerment,” McNab said.

Learn more and sign up to offer CSA's travel insurance plans to your clients

CSA Travel Protection Takes Home Silver Travel Weekly Magellan Award

CSA Travel Protection (CSA) owned by Europ Assistance Group, a global leader in assistance and insurance products and services, today unveiled that its Agent University program was named a 2015 Silver Magellan Award Winner in the Online Travel Services: Education Program category.

In August 2014, CSA Travel Protection kicked off a new education program for travel agents called CSA University. This program provides product and sales training for complex, heavily regulated travel insurance products, in a quick and easy-to-understand way.

“I would like to thank the CSA agent university training team and congratulate them on a job well done,” said Bob Chambers, vice president of operations. “With decades of travel insurance expertise under our belts, this is just another example of how CSA leads the way when it comes to customer and partner relations.”

With entries from across the U.S. and around the world, the Magellan Award winners represent the best in the travel industry and salute the outstanding travel professionals behind it all.

The Magellan awards is the premier awards program honoring a broad range of industry segments including Hotels and Resorts, Travel Destinations, Cruise Lines, Online Travel Services, Airlines and Airports, Travel Agents and Agencies, Tour Operators and Car Rental Companies. The Magellan is the award to win if you are in the business of travel.

“The creativity that travel industry marketers and designers display to inspire travel and enhance the travel experience continues to impress our expert judges and readers,” said Arnie Weissmann, editor in chief of Travel Weekly. “This year’s winners continue to raise the bar, establishing themselves as not just the most talented and creative people in the travel industry but among the most creative and talented of any industry.”

The Magellan Awards are judged and overseen by a one-of-a-kind panel of top travel professionals representing the best names and most accomplished leaders from the industry.   In determining winners, entries do not compete with one another, instead they are judged against a standard of excellence based on the long experience of Travel Weekly. To uphold this high standard of excellence, a category may have multiple winners, or may have no winners at all.

For a complete list of silver and gold winners, please visit www.travelweeklyawards.com.

About CSA Travel Protection

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. With over 20 years of experience, CSA has developed a reputation for standing behind its customers and offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.