Generali Global Assistance Extends Suite of Travel Insurance Plans to Growing Mountain Resort Segment

Ski & Mountain Travel Insurance plan offers variety of coverages to protect mountain resort travelers

Generali Global Assistance’s Travel Insurance division, formerly  CSA Travel Protection, today announced its new Ski & Mountain Travel Insurance offering for the growing mountain resort segment of the vacation rental market. The new plan is available during all seasons for mountain resort areas and is available immediately to property managers to offer their clients for the 2017-2018 ski season.

With the vacation rental market expected to be worth $36.6 billion by the end of 2018, the Company sees tremendous opportunities in enhancing its vacation rental coverages and features. The Ski & Mountain Travel Insurance product was curated to provide added coverages for the growing number of activity oriented travelers that target the mountain regions in both winter and summer.

Chris Carnicelli, CEO of Generali Global Assistance North America, commented on today’s news, “We are excited to roll out this new offering and provide enhanced coverages to the mountain resort industry – which is a burgeoning segment of the vacation rental industry. As the shared economy and home rentals continue to grow, we see significant opportunities in this area and look forward to raising our market presence with tailored products and services.”

The new Ski & Mountain Travel Insurance product retains Generali Global Assistance’s market competitive vacation rental coverages and features that help protect against events that can interrupt or completely halt vacations, such as unforeseen snow storms that delay flights, medical emergencies, and lost luggage.

The Ski & Mountain Travel Insurance product includes some additional innovative benefits:

  • Coverage for lack of snow at eligible resorts (certain restrictions apply)
  • Specific coverage for sporting equipment loss, theft, damage or delay
  • Extended coverage for adverse weather and natural disasters
  • Expanded coverage for destination accommodations being inaccessible or uninhabitable
  • A wide range of emergency medical and concierge travel assistance services

Carnicelli concluded “Travelers, property managers and vacation rental owners will all be pleased with the additional coverages and unique attributes of these offerings, which make them among the strongest protections available in the mountain resort segment today.”

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Travel Insurance for Holiday Trips—Big and Small

Thanksgiving weekend and the winter holiday season are two of the busiest times of year to travel in the U.S. and your guests who are taking advantage of remaining off-season deals and heading to an idyllic destination may be familiar with the ways a travel insurance plan can help protect their prepaid vacation costs.

If your guests are planning a Thanksgiving weekend or holiday trip this year, here are 4 additional reasons why travel insurance can come in handy:

Coverage for the Whole Family

Travel insurance from CSA Travel Protection-Generali Global Assistance is well suited for large family gatherings because it provides coverage for all of your guests staying at the insured reservation, up to the maximum plan limits. Additionally, if your guests have to cancel their plans because a family member falls ill, they can be reimbursed for their prepaid expenses, even if the family member wasn’t scheduled to travel with them.

Reimbursement for Additional Expenses

Bad weather is always a risk however you’re traveling and with airports enduring more flights at higher capacities than most times of year, flight cancellations and delays for any number of reasons are bound to occur over Thanksgiving and the winter holidays. If your guests are delayed due to either of these causes and get stuck en route for at least 12 hours their travel insurance plan can provide coverage for some of their out-of-pocket costs—like meals, hotel stays and local transportation.

Assistance Services

CSA Travel Protection-Generali Global Assistance’s travel and emergency assistance services include our valuable 24/7/365 emergency assistance service along with a number of other concierge and assistance services that can help in instances such as rebooking your guests’ flight home if their original flight gets cancelled or providing a medical referral if one of your guests falls ill or becomes injured during their trip.

Baggage Delay

Did you know 47% of 2016’s delayed bags were misplaced during transfer? If your guests are making a connection they may benefit from knowing their travel insurance plan can provide coverage if they have to buy additional personal effects because their bags were delayed for at least 24 hours.

Consider mentioning these helpful ways in which travel insurance can help a variety of holiday trips—even those that are relatively shorter and less expensive—and prepare your guests to bear the crowds with added peace of mind this season. Many thanks from CSA Travel Protection for your continued partnership and support!

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Hurricane Updates

It’s the height of hurricane season and recent hurricanes have affected many of our customers’ travel plans. If you are a CSA Travel Protection policyholder and your travel has been affected by Irma, Jose, Katia or another hurricane, please go here to file a claim. During storms, our Customer Service Center experiences high call volumes, so we encourage you to reach out to us at csa@csatravelprotection.com or file a claim online.

Storm Coverage Cut-off Dates

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for:

  • Hurricane Ophelia under any plans purchased on or after October 11, 2017.
  • Hurricane Lee under any plans purchased on or after September 24, 2017.
  • Hurricane Otis under any plans purchased on or after September 17, 2017.
  • Hurricane Maria under any plans purchased on or after September 17, 2017.
  • Hurricane Max under any plans purchased on or after September 14, 2017.
  • Hurricane Katia under any plans purchased on or after September 6, 2017.
  • Hurricane Jose under any plans purchased on or after September 6, 2017.
  • Hurricane Irma under any plans purchased on or after August 31, 2017.

Remember, travel insurance is designed to help protect you against unforeseen events, which means it is meant to be bought before a covered event, such as a hurricane, occurs. Losses resulting from hurricanes are not covered once a storm reaches hurricane status. However, our plans continue to provide excellent coverage and assistance services for those able to continue on their scheduled travel plans.

Read our hurricane FAQs for vacation rental customers for more info

Free Look Period

If you purchased one of our plans for coverage for a hurricane after the hurricane’s cutoff date and you are not happy with your insurance purchase, you may want to take advantage of our free look period, in which you may cancel your plan for a full refund if it doesn’t suit your needs. For most states of residence, you may cancel your plan within 10 days from the time of purchase. If you live in Indiana, the free look period gives you 30 days to decide if your plan is right for you. Keep in mind, you can only cancel your plan within the free look period of 10 days as long as you have not filed a claim, or left on your trip. Please email csa@csatravelprotection.com in order to cancel your plan.

Generali Global Assistance Issues Statement on Outer Banks Mandatory Evacuation Coverage and Its CSA Travel Protection Insurance Policies

NEW YORK and SAN DIEGO, Aug. 3, 2017 — Generali Global Assistance’s Travel Insurance division, CSA Travel Protection, today issued  the following statement regarding the ongoing power outage situation that is affecting travelers in the Outer Banks area of North Carolina as it relates to its insurance policies for the vacation rental space.

“This is a man-made event of unprecedented scope and duration that is adversely impacting a significant number of families’ vacation plans and, as a result, finances. We understand the frustration that this is causing for many travelers and we want to ensure our policy holders that we are covering this event due to the mandatory evacuation that is still in place and has cancelled, interrupted, or delayed people’s travel plans in the area.

We want to alert our vacation rental policy holders that if they have incurred financial losses and have not received compensation by their vacation rental companies or property owners, they can submit a claim by visiting our website or by calling our dedicated hotline at 800-816-9454.

We are keenly aware of how important summer vacations are to our customers. Thus, we encourage you to keep up to date on the status of the evacuation order to determine if proceeding with your vacation is feasible.”

About CSA Travel Protection
CSA Travel Protection, now Generali Global Assistance, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.