Travel Insurance for Holiday Trips—Big and Small

Thanksgiving weekend and the winter holiday season are two of the busiest times of year to travel in the U.S. and your guests who are taking advantage of remaining off-season deals and heading to an idyllic destination may be familiar with the ways a travel insurance plan can help protect their prepaid vacation costs.

If your guests are planning a Thanksgiving weekend or holiday trip this year, here are 4 additional reasons why travel insurance can come in handy:

Coverage for the Whole Family

Travel insurance from CSA Travel Protection-Generali Global Assistance is well suited for large family gatherings because it provides coverage for all of your guests staying at the insured reservation, up to the maximum plan limits. Additionally, if your guests have to cancel their plans because a family member falls ill, they can be reimbursed for their prepaid expenses, even if the family member wasn’t scheduled to travel with them.

Reimbursement for Additional Expenses

Bad weather is always a risk however you’re traveling and with airports enduring more flights at higher capacities than most times of year, flight cancellations and delays for any number of reasons are bound to occur over Thanksgiving and the winter holidays. If your guests are delayed due to either of these causes and get stuck en route for at least 12 hours their travel insurance plan can provide coverage for some of their out-of-pocket costs—like meals, hotel stays and local transportation.

Assistance Services

CSA Travel Protection-Generali Global Assistance’s travel and emergency assistance services include our valuable 24/7/365 emergency assistance service along with a number of other concierge and assistance services that can help in instances such as rebooking your guests’ flight home if their original flight gets cancelled or providing a medical referral if one of your guests falls ill or becomes injured during their trip.

Baggage Delay

Did you know 47% of 2016’s delayed bags were misplaced during transfer? If your guests are making a connection they may benefit from knowing their travel insurance plan can provide coverage if they have to buy additional personal effects because their bags were delayed for at least 24 hours.

Consider mentioning these helpful ways in which travel insurance can help a variety of holiday trips—even those that are relatively shorter and less expensive—and prepare your guests to bear the crowds with added peace of mind this season. Many thanks from CSA Travel Protection for your continued partnership and support!

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4151710

Generali Global Assistance Issues Statement on Outer Banks Mandatory Evacuation Coverage and Its CSA Travel Protection Insurance Policies

NEW YORK and SAN DIEGO, Aug. 3, 2017 — Generali Global Assistance’s Travel Insurance division, CSA Travel Protection, today issued  the following statement regarding the ongoing power outage situation that is affecting travelers in the Outer Banks area of North Carolina as it relates to its insurance policies for the vacation rental space.

“This is a man-made event of unprecedented scope and duration that is adversely impacting a significant number of families’ vacation plans and, as a result, finances. We understand the frustration that this is causing for many travelers and we want to ensure our policy holders that we are covering this event due to the mandatory evacuation that is still in place and has cancelled, interrupted, or delayed people’s travel plans in the area.

We want to alert our vacation rental policy holders that if they have incurred financial losses and have not received compensation by their vacation rental companies or property owners, they can submit a claim by visiting our website or by calling our dedicated hotline at 800-816-9454.

We are keenly aware of how important summer vacations are to our customers. Thus, we encourage you to keep up to date on the status of the evacuation order to determine if proceeding with your vacation is feasible.”

About CSA Travel Protection
CSA Travel Protection, now Generali Global Assistance, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Majority of Travelers Have Experienced Winter Delays

Learn more about partnering with CSA

A majority of travelers have direct experience of winter weather throwing a wrench in their travel plans, which sets them up as ideal candidates for purchasing travel insurance. 56 percent of travelers reported experiencing a trip delay or cancellation due to inclement winter weather, according to “Winter Travel Fast Facts” released by TripAdvisor.

When offering travel insurance to clients we suggest using anecdotes to express what could happen to disrupt a trip and how a CSA Travel Protection plan can help in those situations. But, with a majority of winter travelers having experienced a delay or cancellation of their trip first-hand, they’re probably already well aware of the potential impact of unexpected winter weather on their vacation.

What could happen?

Winter is flu and cold season: Guests or their family members could become sick or injured and they could be unable to make the trip or must return home early.

Adverse Weather: A guest’s flight is canceled or roads are closed due to adverse weather such as a snowstorm.
See more real-life scenarios

How can a Guest Protect plan help?

Trip Cancellation coverage can provide reimbursement for unused, non-refundable, pre-paid trip costs if guests are prevented from taking their trip due to a covered reason.

Trip Interruption coverage can provide reimbursement for unused, non-refundable, pre-paid trip costs if a trip is interrupted due to a covered event. Also provides reimbursement for the additional transportation cost to return home or rejoin a group.

Travel Delay coverage can provide reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if travelers are delayed 12 hours or more during their trip due to a covered reason.
See more plan coverages

 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

B031_15_01

Why Travel Insurance is Important for the Holiday Season

Learn more about partnering with CSA

If your guests haven’t already booked their holiday trips, they will be soon. The bustle around Thanksgiving, Christmas and New Year make it one of the busiest travel seasons of the year. Inclement winter weather and the increase in flight delays and cancellations around the holidays can create real travel headaches for your guests.

According to AAA, 2015 was the busiest Thanksgiving travel season since 2007 and the number of year-end holiday travelers topped 100 million for the first time. There’s no sign that that momentum will let up this year. Your guests might rest easier during this busy travel time if they have a Guest Protect travel insurance plan backing them up.

Here are some reasons to offer a CSA plan to your guests when they’re booking their holiday travel:

More Flight Delays and Cancellations

Over the 2015 Winter Holiday travel period 26% of flights were delayed and 2% were canceled, according to the U.S. Department of Transportation. That’s about 50% more delays and cancellations than usual! A travel insurance plan with coverage for Travel Delay and Trip Interruption can really help travelers during the holidays.

Cold and Flu Season

Cold and flu viruses are most common during the fall and winter, with serious infection starting to spread in October—just in time for holiday travel. CSA’s travel protection plans include a number of coverages and services that could help in case of flu or other sickness.

If an insured or one of their family members or travel companions becomes sick and is unable to travel they could be reimbursed for unused, non-refundable pre-paid trip costs under Trip Cancellation coverage. If an insured traveler picks up a bug from a crowded airport while on vacation they could use the Teladoc service included with CSA’s Guest Protect plan to connect instantly with a network of physicians for information, advice, and treatment, including prescription medication when appropriate. Or, if they need to see a doctor, Medical and Dental coverage is included with the plan.

Winter Weather

56% of travelers have reported experiencing a trip delay or cancellation due to inclement winter weather, according to TripAdvisor. Storms wreak havoc on travel plans, from flight delays to road closures.

When offering travel insurance to clients we suggest using anecdotes to express what could happen to disrupt a trip and how a Guest Protect plan can help in those situations. With a majority of winter travelers having experienced a delay or cancellation of their trip first-hand, they’re probably already well aware of the potential impact of unexpected winter weather on their vacation. You just need to remind them and let them know how travel insurance can help.

Identity Theft

“The hustle and bustle of the holidays creates the perfect environment for thieves bent on stealing your credit cards or other financial information,” said Loretta Worters, vice president, Insurance Information Institute.

Identity theft is something that travelers should be especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. Throughout the year, 20% of travelers report that an item with sensitive information has been lost or stolen while on a trip, and chances that a traveler will be pick-pocketed go up when dealing with extra-crowded airports and tourist spots. Also, it’s more likely that busy travelers will connect to unsecured airport WiFi—well-known hotspots for identity theft scammers.

Travelers who buy a Guest Protect plan have access to our Identity Theft Resolution Service* while on vacation and also after their trip, since often times travelers don’t notice the theft until they arrive home. Identity Theft Resolution Service is automatically included for a full 180 days starting on the traveler’s scheduled departure date.

Rental Car Damage and Roadside Assistance

If your client is renting a car or driving their own, keep in mind that the Guest Protect plan includes Rental Car Damage coverage in case the rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail, and 24-Hour Roadside Assistance with services such as towing, battery jump, vehicle extraction, locksmith, flat tire change and fuel delivery.

If you’re a vacation rental manager interested in partnering with CSA to build a valuable and profitable travel insurance program for you and your guests, fill out this contact form or reach out to us at clientservices@csatravelprotection.com or (800) 989-8684.


*ID Theft Resolution does not include assistance for thefts involving non-U.S. bank accounts.

†Teladoc services may not be available in all states, and international services may be limited.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A274 16 10