Retail

Generali Global Assistance Strengthens Executive Team with Two C-Level Hires Focused on Travel Insurance

• James Sion Appointed COO, Generali Global Assistance Travel Insurance
• Mark Taber Appointed CINSO, Generali Global Assistance Travel Insurance

New York & San Diego, Ca., January 4, 2018 – Generali Global Assistance (“the Company) today announced that its Travel Insurance division, formerly CSA Travel Protection, has appointed James Sion as Chief Operating Officer (COO). The Company also disclosed that it has appointed Mark Taber as the Chief Insurance Officer (CINSO).

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “Generali has been a pioneer in the assistance industry for more than 25 years, specifically for the travel insurance marketplace. As we move into a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth.  These two roles will be paramount in helping us execute on our goals and drive the future strategic direction of the business. Both James and Mark bring with them a wealth of industry knowledge and I look forward to having their expertise and counsel as part of the executive team.”

Sion will head all operations and strategies of Generali Global Assistance’s Travel Insurance division. He will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Sion was the COO, Consumer Insurance for AIG in the Americas and brings extensive experience in the areas of insurance, operations, and transformation to the Company. He also worked at Allianz in various roles over the course of fifteen years. Sion holds a B.A. in political science from Rhode Island College.

Taber has been appointed to the newly created role of CINSO and will set the strategic direction for underwriting results and profitability for the travel insurance lines in the U.S. The position will also serve as the appointed actuary for the Travel Insurance division. Taber previously was the Claims Performance Analytics Executive at CSAA Insurance Group. Taber holds a bachelor’s, master’s and doctorate all in mathematics – the latter coming from the University of Illinois at Chicago.

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
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Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Nearly 100 Million Americans Will Travel This Holiday Season

Generali Global Assistance Announces Findings of its Holiday Travel Consumer Survey

Generali Global Assistance’s Travel Insurance division, formerly CSA Travel Protection, today announced findings from its consumer holiday travel survey. The survey found that 40% of Americans – or 99.8 million people – plan to travel over the course of the 2017 holiday season. Millennials plan to travel more than any other age demographic (48%) and those with children are the segment most likely to travel at 54%.

The survey broke travelers out into two buckets – those planning to travel to see family and those planning to travel for vacation. Of those planning to travel to see family, most (73%) will spend less than $1,000. Those travelling for vacation will spend significantly more, with over half spending more than $1,000 and 18% spending between $2,500 – $5,000.

Chris Carnicelli, CEO of Generali Global Assistance commented on the survey findings, “For many, the holidays are an important time of year to connect with loved ones and going to see family is by far the primary reason to travel during the holiday season, with 87% of Christmas travel and 64% of New Year’s travel being dedicated to going to see relatives. For those travelling to see family, becoming closer as family was the primary importance at 68%, followed by relaxation (66%), reading or learning new things (18%) and sports activities (13%).”

For vacationers, becoming closer as a family was still important at 32%, but it ranked behind relaxing or finding peace of mind (65%) and discovering new cultures or enjoying a change of scenery (44%). Vacationers were also more interested in reading or learning new things (29%), sports activities (26%) and fostering a new romantic relationship (26%).

Additional survey findings include:

  • For travelers going to see family, 85% will stay within the continental U.S. versus 58% for vacation goers. The Caribbean was the most popular choice for vacation travel outside the U.S.
  • Travelers going to see family will stay relatively close to home – but not too close. Nearly 40% will stay within 100 miles, but only 7% will stay within 10 miles of home. For vacationers, 18% will remain within 100 miles of home and one-quarter will venture more than 1,000 miles away from their abodes.
  • For family seeking travelers and vacationers alike the primary method of transport will be a car at 68% and 43% respectively. The second option for both is an airplane at 29% for those going to see family and 40% for those going on vacation.
  • When the primary purpose of travel is to see family, 68% of travelers will stay with family or friends. For those going on vacation, only 20% will stay with family or friends. Twice as many people traveling for vacation will utilize shared economy options (e.g. personal home/apartment rentals) compared to those going to see family.

Carnicelli added, “Whether going to see family or going on vacation 30% of travelers plan to protect their investment with travel insurance. In an increasingly complex world, ensuring that you are fiscally covered in the event of something unforeseen affecting your trip is becoming more apparent to consumers. However, many misconceptions around travel insurance still persists – which Generali, and the industry at large, are striving to address through enhanced transparency.”

Methodology
The “Holiday Travel” survey was conducted by ORC on behalf of Generali Global Assistance between November 2-5, 2017.  The survey was conducted online for 1,026 U.S. adults 18 years of age and older, comprised of 509 men and 517 women.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

 

 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

 

Help Your Clients Relax this Holiday Season with Travel Insurance

Busy booking your clients’ winter holiday plans? It’s that time of year! As you finalize arrangements and secure itineraries, don’t forget to remind your clients of how travel insurance can be an important part of their planning process. Travel protection can address a number of concerns that travelers may have about leaving home for the holidays, so consider the below ways in which a plan can help alleviate stress and help your clients enjoy the season—all while earning a commission on each plan sold.

Domestic Risks

Out-of-network medical coverage:

Your clients who are traveling domestically may benefit from knowing that while many primary health insurers include coverage for emergency treatment, even if your clients are receiving care outside of their network, some providers might not include such coverage and not all insurers include coverage for hospitalization. If your clients are traveling outside of their network, have a limited network or aren’t sure, they may benefit from travel insurance while away from home. CSA-Generali plans include Medical and Dental coverage and Emergency Assistance and Transportation coverage.

Identity Theft Resolution Service:

Traveling during the holiday season means travelers are venturing out during the busiest time of year. When considering the risks of traveling with IDs, credit cards and important documents in crowded and unfamiliar cities—or using public and unsecure Wi-Fi connections—your clients may travel easier knowing they have a protection plan in place that includes Identity Theft Resolution Service. This service takes effect on your client’s departure date and is in place for a full 180 days.

Weather Worries

Delays and cancellations:

According to the U.S. Department of Transportation, 19% of flights were delayed and 2% were canceled during the 2016 Winter Holiday travel season. That’s about 80% more cancellations and 12% more delays than usual so clients who are traveling during this time might like to know how travel insurance can help protect their trip costs if their plans are impacted by a covered event. Insured travelers are not only reimbursed for unused prepaid trip costs if they have to cancel or interrupt their plans due to a flight delay or cancellation resulting from adverse weather or another covered event, they can also receive reimbursement for additional transportation costs to return home or catch up to their trip.

Out-of-pocket costs:

Your clients can also receive coverage for out-of-pocket expenses if they’re delayed due to a covered event like adverse weather. Reimbursable expenses include lodging accommodations, local transportation, meal costs and additional parking charges and pet kennel fees that are incurred during the delay—the delay must last for six hours or more.

Offering travel insurance to all of your clients this holiday season encourages them to weigh the risks and consider their options so they can make the best decision for themselves and their travel party. If your clients have any questions about how a travel protection plan can benefit them, they can always contact our Customer Service Department, available seven days a week, at 1-800-348-9505.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Travel Insurance for Thanksgiving Trips—Big and Small

Thanksgiving weekend is one of the busiest times of year to travel in the U.S. and your clients who are taking advantage of remaining off-season deals and heading to an idyllic destination may be familiar with the ways a travel insurance plan can help protect their prepaid vacation costs. But what about your clients who are “just going to grandma’s house” this year? Travel insurance has quite a bit to offer these clients too, even if they don’t have much of a travel cost to insure. As long as their destination is at least 100 miles away from home, your clients’ Thanksgiving trip can be insured.

If your clients are planning a more casual Thanksgiving weekend, here are 4 reasons why travel insurance can help even some of the shortest Thanksgiving trips:

Reimbursement for Additional Expenses

Bad weather is always a risk however you’re traveling and with airports enduring more flights at higher capacities than most weekends, flight cancellations and delays for any number of reasons are bound to occur over Thanksgiving. If your clients are delayed due to either of these causes and get stuck en route for six hours or more, their travel insurance plan can provide coverage for some of their out-of-pocket costs—like meals, hotel stays and local transportation.

Assistance Services

CSA Travel Protection’s travel and emergency assistance services include our valuable 24/7/365 emergency assistance service along with a number of other concierge and assistance services that can help in instances such as re-booking your clients’ flight home if their original flight gets cancelled or providing a medical referral if one of your clients falls ill or becomes injured during their trip. All of our travel and emergency assistance services are provided by Generali Global Assistance.

Baggage Loss and Damage

Did you know 47% of 2016’s delayed bags were misplaced during transfer? If your clients are making a connection they may benefit from knowing their baggage and personal effects are insured if they become lost, damaged or stolen. Travel insurance plan holders can also receive coverage if they have to buy additional personal effects because their bags were delayed for either 12 or 24 hours, depending upon the plan they purchased.

Flu Season

Flu season can have serious consequences for travelers who fall ill either during their trip or shortly beforehand. If your clients don’t have out-of-network medical coverage, the Medical and Dental coverage included in CSA travel insurance could really come in handy if your clients get sick on their trip. As for your clients who are venturing further and booking prepaid vacation arrangements this Thanksgiving, they could very much benefit from purchasing travel insurance with Trip Cancellation coverage in case a traveling companion gets too sick to go.

Consider mentioning these helpful ways in which travel insurance can help a variety of Thanksgiving trips—even those that are relatively shorter and less expensive—and prepare your clients to bear the crowds with added peace of mind this fall. Many thanks from CSA Travel Protection for your continued partnership and support!

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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