Vacation Rental Damage Protection: An ‘Essential Tool’

Learn more about partnering with CSA

When accidents happen, it’s nice to know the damage could be covered.

The potential for guests to cause damage to a rental property you manage is a serious issue. A survey of vacation rental managers concluded that the most common reason for a “problem stay” was some kind of damage to the rental, according to a survey of the U.S. vacation rental market conducted by PhoCusWright* in 2012.

Fortunately, there is a simple solution that can not only provide coverage for accidental damage to the vacation property you manage, but also increase revenue to your bottom line. Vacation Rental Damage Protection from CSA Travel Protection is offered at flat-rate prices and is designed to be a more attractive option for guests than the traditional security deposit. We offer multiple levels of coverage that can accommodate varying security deposit requirements. Also, guests may feel more confident reporting damage with the knowledge that they have coverage for accidental damage.

Cheryl Catton, a rental manager with Rose Real Estate in South Carolina, recently described CSA Travel Protection as an “essential tool” for her office.

“The damage protection is a huge part of our functionality as we are a vacation rental company and, as everyone knows, accidents happen,” said Catton.

She believes that CSA’s insurance products have been helpful to her homeowners and renters, and said that it is used as a marketing selling-point by the property management company she works with.

“We had a property where a child had gotten sick on one of our bedroom floors and the mother tried to clean it with bleach. Not realizing that the bleach would leave the carpet stained, she immediately called and we went and took photos. We filed a claim, and CSA had the carpet replaced in that area. This is just one example of how effective the program is for both renters and owners,” she said.

Contact us at clientservices@csatravelprotection.com or (800) 989-8684 to find out how we can build a valuable and profitable travel insurance program for you and your guests.

Learn more about partnering with CSA

The Vacation Rental Damage Protection plan is an insurance product designed for guest purchase only. As an owner you may suggest this plan to your guests to help protect them from paying out of pocket for accidental damages caused to your rental or belongings during their stay.

*Data from “A Market Reinvented: The U.S. Vacation Rental Landscape” (A PhoCusWright Special Project, December 12, 2012)

This plan provides insurance that applies only during the covered trip. Your customers may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. Customers may wish to compare the terms of this policy with their existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered by you by your travel retailers.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or http://www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

B049_15_04

Kitchen is Key to Happy Guests

Learn more about partnering with CSA

Nine out of 10 vacationers say that having access to a kitchen improved their vacation*. Kitchens have long been a selling point for choosing a vacation rental over other lodging options, and this data just backs it up.

Tip: Keep recipe books or a folder of local recipes in the rental.

Respondents to the survey reported that having access to a kitchen on vacation was convenient for families, eating in is easier than going to a restaurant with kids, and it cuts vacation costs, because eating out isn’t cheap.

While a kitchen clearly attracts guests, it can also be one of the most common areas of the rental that attracts damage by guests. You can avoid the hassles of security deposits and the bad taste it can leave with guests by offering CSA’s Vacation Rental Damage Protection as part of your booking process.

Accidents happen. Your rentals can be covered when they do.

Vacation Rental Damage Protection offers you the chance to increase revenue while reducing paperwork.

  • Guests feel more confident reporting damage knowing accidents can be covered.
  • Receive greater protection with coverage limits up to $5,000.
  • Fast and easy claims processing.
  • Pet damage included for pet-friendly units.

For complete information about plan benefits, limits and exclusions click here.

This plan provides insurance that applies only during the covered trip. Your customers may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. Customers may wish to compare the terms of this policy with their existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered by you by your travel retailers.Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or http://www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

ID Theft Resolution Service for Your Guests

About $15 billion was stolen from 13.1 million consumers in 2015, according to the 2016 Identity Fraud Study by Javelin Strategy & Research.

Everyone should be on guard about “Identity Theft,” but it’s something that travelers are especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. Your guests may appreciate it if you offer them a service designed to help them if their identity is compromised during their vacation.

Identity Theft Resolution Service* is included when your guests purchase vacation rental insurance from CSA Travel Protection. Many vacationers are interested in travel insurance so they can recoup vacation rental and trip costs if they cancel for a covered reason, but mentioning the additional ID Theft Resolution Service could encourage more guests to insure their trip.

The assistance available with CSA’s ID Theft Resolution Service include:

  • Contacting creditors to notify them about the fraud and possibly request to cancel affected cards and issue new ones.
  • Reporting the fraudulent activity to local authorities and forward a report to creditors.
  • Providing the traveler with a helpful ID Theft Resolution Kit.
  • Assistance in notifying banks or other agencies if identification such as an ATM card, passport, or driver’s license is stolen.
  • Credit monitoring for one year.
  • Education about how ID theft happens and protective measures for the future.
  • And more.

Your guests will not only have access to this service while on vacation, but also after their trip, since often times travelers don’t notice the theft until they arrive home. ID Theft Resolution Service is automatically included for a full 180 days starting on the traveler’s scheduled departure date.

Contact us at clientservices@csatravelprotection.com or (800) 989-8684 to find out how we can build a valuable and profitable travel insurance program for you and your guests.

*ID Theft Resolution does not provide assistance for thefts involving non-U.S. bank accounts. Plans that offer this service include G-320CSA, G-330CSA, G-331CSA, and G-332CSA.

This plan provides insurance that applies only during the covered trip. Your customers may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. Customers may wish to compare the terms of this policy with their existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered by you by your travel retailers.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or http://www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

Would Your Guests Like 24-Hour Roadside Assistance?

Two in three vacation rental guests used their own car to reach their destination, according to a survey of the U.S. vacation rental market conducted by PhoCusWright in 2012. With that in mind, how much do you think your guests would value 24-Hour Roadside Assistance services included with their vacation rental insurance*?

If they find themselves stuck with a flat tire, dead battery, keys locked in the car or they just need a tow, guests who have purchased a Guest Protect Plan from CSA Travel Protection just need to call our hotline, anytime, anywhere in the U.S. and our friendly service provider will be there to help.

CSA’s Guest Protect Plan includes 24-Hour Roadside Assistance for the travelers’ own vehicle or rental car.

24-Hour Roadside Assistance Services include:

  • Towing Service
  • Battery Jump/Minor Roadside Adjustments
  • Flat Tire Change: A flat tire will be changed with the insured’s spare tire
  • Fuel Delivery
  • Vehicle Winching/Extraction: The vehicle will be winched if it is stuck in a ditch, mud or snow as long as it is accessible from a normally traveled roadway
  • Locksmith Services

The PhoCusWright research showed that four in five vacation rental guests staying at properties in the Midwest, Northeast and Southern regions of the U.S. (except Florida) drive their own cars, but a flight and rental car combo is much more common for Florida and the Western region. Rental Car Damage coverage is also included with CSA’s Guest Protect Plan* (not available to residents of Texas).

Learn more about partnering with CSA

Click here to learn more about CSA’s Vacation Rental Damage Protection and travel insurance plans.

Data from “A Market Reinvented: The U.S. Vacation Rental Landscape” (A PhoCusWright Special Project, December 12, 2012)

*Coverages and services listed are for the G-330CSA plan. 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.