Visit CSA at the VRMA National Conference

Learn more about partnering with CSA

An Industry Leader

• 1.8 million policies sold in 2015 and looking to exceed 2 million in 2016

• 1,852 active partners offering our insurance

 

We want to help you grow your vacation rental business by partnering with you to offer your guests travel insurance and damage protection plans.

You can earn commission for plans your guests purchase, which can become an additional revenue stream for your business. Travel insurance can also help reinforce your cancellation policy. Plus, when you offer your guests travel insurance and an unexpected mishap occurs during their vacation that is covered under the plan, you can be part of helping to save the day!

Your business is not focused on travel insurance and it shouldn’t be. So, as your partner and premier provider of travel protection solutions for the vacation rental industry, we’ll keep you up-to-date and informed about the travel insurance industry and offer selling tips, marketing solutions and top-notch customer service.

If you’re attending the VRMA 2016 National Conference we’d love to talk to you in person about how we can help your business. Stop by our booth to play our Spin to Win game*, chat about travel insurance and you could walk away with a $50 gift card!

How can we help your business?

  • Additional revenue stream
  • Seamless software integration
  • Sales and training support
  • Increased guest satisfaction
  • Travel insurance marketing materials

If you’re not at the VRMA Conference, you can still learn more about our travel protection plans and see if your business is the right fit for partnering with CSA.

*While supplies last. Limit one round of spins per person.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Travel Agents: Where do your clients want to vacation in 2016? Should they consider travel insurance?

As 2015 comes to a close, travel agents might be noticing a few new trends taking shape for the New Year. “With the increase of recent security threats happening abroad, I wouldn’t be surprised if in 2016 we begin to see more U.S. travelers booking trips to domestic hotspots like Hawaii, Alaska and San Diego,” said Cassie McNab, marketing manager at CSA Travel Protection.

“Believe it or not, this is the time of year when travelers start booking spring break vacations, so Miami and Las Vegas could be other popular destinations,” McNab added.

However, there are always customers who have their hearts set on traveling to places on their bucket lists as well, no matter the political climate.

As a leading provider of full-service travel protection solutions to U.S. travelers for more than 20 years, CSA Travel Protection recommends educating customers about their travel insurance options. “Here’s a good rule of thumb for knowing when to purchase travel insurance. Ask yourself, ‘Can I afford to recoup the costs of my trip?’ If the answer is no, then you should consider travel protection. Look for policies that meet your specific needs. There are many different kinds of travel protection plans available and, most importantly, you want to purchase from a reputable source,” noted McNab.

According to CSA, a small percentage of its customers require medical evacuations or find themselves in dire emergency medical situations. In fact, the most common reasons for making travel insurance claims in 2015 are the following:

  1. Trip Cancellation
  2. Trip Interruption
  3. Medical and Dental

When looking to make your next travel protection purchase or recommending travel insurance to a customer, be sure to take these top reasons into consideration. You may want to look at the plan coverages to be sure that they include these elements.

Consumers should always review a sample insurance policy or description of coverage before purchasing a plan (e.g. CSA Custom Luxe Plan). “If one isn’t available prior to purchase, then we do not recommend buying that plan as it’s always wise to research up front and know what is covered before departing on a trip,” McNab said. “Travelers can download and save or print and carry their policies with them on their covered trips for easy reference.”

Travel agents, travel protection companies and credible online sources can be valuable resources for becoming more knowledgeable about travel insurance. “The more travel agents know about travel insurance and emergency services, the more they can educate their customers. Education is empowerment,” McNab said.

Learn more and sign up to offer CSA's travel insurance plans to your clients

CSA Travel Protection Offers Free Assistance Services to U.S. Travelers Hit by Hurricane Joaquin

CSA Travel Protection (CSA), owned by Europ Assistance Group—a global leader in emergency assistance products and services, announced today that Europ Assistance will offer help to all U.S. travelers and their families impacted by Hurricane Joaquin for free by making available its travel and medical assistance services.

Free services include flight and hotel booking, medical and legal referral, traveling companion assistance, emergency cash transfer and interpretation/translation services. Anyone seeking help can reach the assistance centers directly by calling (855) 806-1090.

In addition to offering free assistance services through their sister company, CSA has compiled a list of resources that are available for travelers during hurricane season.

1.     Weather forecasts: Storm Prediction Center and National Weather Service;

2.     Hurricane preparedness guides and tips: National Weather Service: National Hurricane CenterReady.govFEMAand CSA’s FAQ & Hurricane Tips;

3.     State emergency response team sites like Florida’s;

Travelers should consider consulting their travel agent, vacation rental owners, hotel management or travel insurance providers for additional resources. These resources can be used as a guide for preparing for a hurricane. Most importantly, travelers are urged to use common sense in an emergency situation. It’s impossible to predict when a hurricane will occur and the outcome, even when all precautionary measures have been taken. However, travelers should know what resources they have available to them.

About CSA Travel Protection

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way.

‘Ready, Set, Grow’ with CSA Travel Protection

An industry leader:

• 1.6 million policies sold in 2014

• 1,783 active partners offering our insurance

• 285 new partners this year

 

We want to help you grow your vacation rental business by partnering with you to offer your guests travel insurance and damage protection plans. You can earn commission for plans your guests purchase, which can become an additional revenue stream for your business. Travel insurance can also help reinforce your cancellation policy. Plus, when you offer your guests travel insurance and an unexpected mishap occurs during their vacation that is covered under the plan, you can be part of helping to save the day!

Your business is not focused on travel insurance and it shouldn’t be. So, as your partner and premier provider of travel protection solutions for the vacation rental industry, we’ll keep you up-to-date and informed about changes in the travel insurance industry─ especially changes to the regulatory environment.

Last year we took steps as an industry leader to move our partners away from the practice of offering travel insurance in an “opt-out” fashion, where travel insurance was automatically included in a reservation unless the guest chose to remove it. Now guests must make an affirmative selection in the booking path, which leads to more satisfied customers who are aware of all that they are purchasing. As our business partners have successfully transitioned to affirmative selection many have reported that the take-up rate results remain quite positive.

Many in the industry questioned whether making this change was necessary, but since we began transitioning our partners to affirmative selection it has become very clear that industry regulators are taking a close look at opt-out. 37 state regulators have signed on as part of a Market Actions Working Group that is closely examining the practices of travel insurance providers and their re-sellers and has identified opt-out as an area of concern. State regulators in California and Florida, two of the largest vacation rental markets, have also released statements against opt-out sales.

Bottom line: we look out for our partners and would love to talk to you at one or more of the upcoming conferences about how we can help your business.

Learn more about partnering with CSA

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.