Generali Global Assistance Extends Suite of Travel Insurance Plans to Growing Seaside Coastal Segment

Seaside Coastal Travel Insurance plan offers a variety of coverages to help protect coastal and lakefront travelers

Generali Global Assistance’s Travel Insurance division (“the Company), today announced it’s new Seaside Coastal Travel Insurance offering for the growing seaside and costal segment of the vacation rental market. The new plan is available to guests and property managers renting coastal and other waterfront properties all year round.

With the vacation rental market projected to be worth $36.6 billion by the end of 2018, the Company sees significant opportunities when it comes to enhancing its vacation rental coverages and features. The Seaside Coastal Travel Insurance product was customized to provide additional coverages for the growing number of seaside and coastal vacationers that visit coastal regions all year round.

Chris Carnicelli, CEO of Generali Global Assistance North America, commented on today’s news, “We are excited to introduce this new offering and provide additional coverage to the coastal vacation rental industry – which is a significant segment of the industry. As the sharing economy and home rentals continue to increase in popularity, we see tremendous opportunities in this area and plan to continue raising our market presence with customized products and services.”

The new Seaside Coastal Travel Insurance product provides Generali Global Assistance’s customers competitive vacation rental plans with new features to help protect against events that can interfere with, or completely derail vacations, such as rental car breakdowns, lost sporting equipment, and beach closures due to contaminated waters.

The Seaside Coastal Travel Insurance product includes additional innovative benefits:

  • Coverage for out of pocket expenses like overnight lodging if your car breaks down on your way to your rental
  • Expanded coverage for lost, stolen, or damaged sporting equipment like golf clubs, surf boards, and bikes –with additional coverage to help you locate and retrieve your sporting equipment if it’s delayed during transit for more than 24 hours
  • Specific coverage if the beach at your destination is closed for 24 hours or more due to contaminated waters
  • Specific coverage if the golf course or amusement park at your destination must close at least half of its attractions due to severe weather or mechanical breakdown.
  • Expanded coverage related to adverse weather and hurricanes including: interruption of services at the rental, uninhabitable or inaccessible accommodations, or mandatory evacuation

Carnicelli concluded “Travelers, property managers, and vacation rental owners alike will benefit from the additional coverages and unique aspects of these offerings, which make them among the strongest protections currently available in the seaside rental segment.”

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Generali Global Assistance Appoints Philippe Gervais President of Travel Insurance

Generali Global Assistance (‘the Company”) today announced that Philippe Gervais has been appointed President of Generali Global Assistance’s Travel Insurance company. Gervais will report to Chris Carnicelli, CEO of Generali Global Assistance North America, who oversees the Company’s travel insurance and assistance, identity theft protection, and medical risk management business lines.

Gervais will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Gervais was CEO of Europ Assistance Belgium, and brings extensive experience in all areas of global leadership. He started with Europ Assistance in 2003 as Director of Strategy and Acquisitions, where he helped bring CSA Travel Protection and GMMI into the Europ Assistance USA (now Generali Global Assistance) family of companies.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news: “Generali has been an innovator in the assistance industry for more than 25 years and as we enter a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth. Philippe’s global experience and leadership are invaluable as we set forth our aggressive expansion plans to become the world’s best travel insurance and assistance provider. I have worked with Philippe for over ten years, and I’m looking forward to his knowledge and council as part of the executive team.”

Gervais began his career in 1992 as a product and sales manager in the Nestlé group. In 1995, he joined Price Waterhouse Coopers as a Consultant and then Manager in charge of international missions of commercial strategies, distribution, and telecommunications. In 2010, he was named CEO of Océalis and President of Europ Téléassistance in charge of the French Business Unit. In 2014, he was named the CEO of Europ Assistance Belgium. Gervais has also served as the Secretary General of Afrata, a French association for remote assistance and holds a degree in finance and entrepreneurship from ESSEC Business School.

Gervais commented, “Being part of the team that helped bring in the companies that have now formed into Generali Global Assistance, I’m truly impressed with what they have become under the North America team’s guidance. I’m excited to be joining on the Generali Global Assistance executive leadership team and helping guide the travel insurance activity through its next stage of growth.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA Travel Protection over the past 25 years, now with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 646 417 8516
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Risks without Reward: Why It’s Important to Insure

Travel insurance is pretty much never your client’s top-of-mind concern when booking a trip. The cost of purchasing a plan may not seem worth it when it comes time to buy. So why recommend they spend their hard-earned vacation savings on something so “un-fun”? The simple answer: because things happen and they can happen to anyone. Getting caught on a trip without insurance could be costly if your clients opt-out.

Purchasing a plan could be the difference between knowing what to do and having to make a tough decision. Or the difference between having travel insurance coverage and assistance services on your client’s side vs. a heap of uncovered, out-of-network medical bills.

Here are a few common scenarios resulting from covered events where travel insurance can make all the difference for your clients.

Family of five taking a beach vacation: Tough decisions

It’s the day before a vacation and a quick trip to the doctor confirms your clients’ fears: the youngest has the flu. Being well prepared and savings-savvy, your clients purchased their travel arrangements well in advance, including flights, their condo reservation, theme park passes and concert tickets—all of which are non-refundable.

Your clients aren’t sure what to do—should some of the family try to take the trip anyway? Nobody likes the idea very much and their youngest has been looking forward to their first visit to the family’s favorite theme park for months. If your clients purchased travel insurance, making a tough decision could be a lot easier. Instead of worrying about trying to salvage the vacation in some way, your clients could cancel and file a claim for reimbursement for up to 100% of their insured trip costs, provided all coverage requirements are met—giving your clients the opportunity to reschedule their vacation for a time when everybody can take the trip and enjoy it as they’d planned.

Single professional touring Europe: Unexpected itinerary changes

Your client just started their multi-city, two week trek through Western Europe when an unexpected storm cancels their flight out of JFK. Stuck in the states, your client will have to wait and fly across the Atlantic the following day, missing their connecting flight in Dublin. Unsure when they’ll make it to Brussels, your client is also forfeiting at least one night of lodging and is worried they might miss their tour group’s departure to Paris the next morning.

These types of unexpected delays are what travel insurance is designed for and if your client purchased a plan it can help in several ways, up to the benefit amount provided. Because your client’s delay is six hours or more, the plan provides coverage for dinner and an overnight hotel stay in New York—a weight off their shoulders while they call our 24/7 travel assistance team for help planning their new itinerary. Your client’s travel insurance can provide coverage for their prepaid travel arrangements they have to forfeit, like their first night of lodging in Brussels and any missed tour days. And if it turns out your client has to book a flight with another airline or purchase additional transportation to catch up to the tour in Paris, travel insurance can provide coverage for these costs as well. Having booked their long-anticipated tour on a budget, your client is relieved and relaxed to have travel insurance on their side, and grateful you recommended it to them since airlines aren’t obligated to cover any of these costs.

Senior couple taking a cruise: International medical costs

Your clients are enjoying a Caribbean cruise for their 45th wedding anniversary when the Mrs. takes a spill on the upper deck and injures her ankle. She receives medical assistance from the ship’s on-board physician, but the facility is limited so your clients will have to cut their trip short to seek more thorough care for their medical emergency. Your clients contact our 24/7 assistance team who speaks with the on-board physician and arranges for your clients’ transportation to the nearest suitable medical facility that can adequately treat the injury

In addition to assisting your clients and arranging for their transportation to the nearest hospital, your clients’ travel insurance plan can also reimburse them for their missed cruise nights and overnight lodging, meals and local transportation while your clients are delayed. Once your clients can return home from the hospital, travel assistance can help arrange the flight back and their insurance coverage can provide coverage for the cost to modify their return tickets.

Without travel insurance, your clients would be navigating this difficult situation on their own, facing unfamiliar circumstances and international medical expenses that their primary insurance is likely unable to cover. With our plan on their side, Generali Global Assistance is able to work with the cruise line on your client’s behalf to help them get the treatment that they need.

While no one wants to think about them when planning a trip, travel mishaps are quite common. Relying on travel suppliers to “make things right” if something goes wrong might leave your clients high and dry, so recommending your clients purchase travel protection could be the best piece of advice that you can give them. If you have any questions about our plans our customer service team is available seven days a week.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Summer Vacations are Ripe for Travel Protection

More Americans are taking summer vacations this year—68%, a six percent rise from 2016, according to our annual survey findings.* This good news for the travel industry comes with even better news for you: although nearly half of travelers are planning to stay in the U.S. (46%), summer’s travel trends call for trip protection. Find out how Americans’ summer travel habits can benefit from protection this season, helping you sell more insurance, earn more commission and improve overall customer satisfaction.

Advance Bookings

46% of U.S. travelers are booking their summer trips at least four months in advance. If your clients book ahead and have to change their plans, their prepaid travel arrangements may be non-refundable or subject to cancellation penalties or fees. Travel insurance can help your clients recover their prepaid costs if they have to cancel or interrupt because of a covered reason, like a flight delay from adverse weather, involuntary termination of employment or school year extension.

Credit Card Coverage

Our survey findings revealed most Americans are relying on their credit card company for travel insurance. We recommend travelers review their credit card coverage before assuming it will suit their needs. Only around 15% of credit cards offer coverage for trip cancellation, most cards don’t cover pre-existing conditions and cards typically only cover the cardholder. Travel insurance plans from Generali Global Assistance can cover up to 10 travelers, can provide coverage for pre-existing medical conditions if certain requirements are met and include trip cancellation coverage for covered events, among other advantages.

Home Sharing

Home sharing’s popularity continues to rise, particularly among millennial travelers with 59% saying they’d rent a privately owned home or apartment this summer, compared to 38% of the general public. 55% of travelers are choosing to stay in a hotel (still the most popular lodging choice) but this number fell two percent from last year. If your clients are exploring home sharing options, they may find cancellation policies can vary between listings sites and home owners. Travel insurance can help provide peace of mind for new home sharers accustomed to  free cancellations up until a day or two before check-in. Should your clients need to cancel their home share reservation due to a covered reason, travel insurance provides coverage.

International Travel

Canada, Mexico, the Bahamas, Italy, France and the Olympic Games in Tokyo are the favored foreign destinations for those wanting to travel internationally, according to our annual survey. Highly recommended for international trips, travel insurance provides medical coverage and 24/7 emergency assistance services for travelers. International travelers may also be spending more than the average American vacation budget ($2,643), standing to lose more should they have to cancel or interrupt their plans because of a covered reason.

Remind your clients about the ways travel insurance can help protect their summer vacation plans this year and beyond so they can relax and enjoy themselves and so you can make the most of the season. Generali Global Assistance plans can be purchased up until the day before departure and our customer service team is happy to answer any coverage questions that you have. To set-up a customized training or to discuss ways to improve insurance sales at your agency, contact your dedicated account manager.

*All statistics are based upon Generali Global Assistance’s annual summer travel trends survey, unless otherwise noted.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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