Why Work with Generali?

Service that Cares

You want your clients to know they can count on the travel insurance that you sell—that’s why we’re happy to tell you a little bit more about the history of our business and what makes us different in the insurance industry. As we share who we are and what you can expect from the future of Generali travel, we’re also excited to introduce some of the newest additions to our leadership team—travel industry experts who all share a passion for improving the customer experience and keeping our partners and mutual clients at the heart of everything that we do.

New Brand, Same Service

Founded on the vision of bringing a comprehensive travel insurance solution to the United States, CSA Travel Protection got its start in 1991 with 10 employees. Nearly 30 years later, we’ve grown into one of the country’s top travel insurers. Changing our brand identity to align with our decade-long shareholder, Generali, builds on our company’s founding vision—we’re growing our relationship with a leading global insurer and strategic partner that can provide strong financial backing as both our business and the travel industry continue to thrive.

We bring the unique value of responsive, thorough service backed by one of the largest insurance companies in the world.

With our new brand identity—Generali Global Assistance—comes a more unified experiences for our valued partners and shared customers. As part of the Generali Group, a Fortune Global 500 company, we’re able to leverage the global scale, financial stability and resources of one of the strongest and most successful corporations in the world. Employing over 71,000 people in 60 different countries—all powered by a digital platform that allows us to administer the kind of support that your clients deserve—Generali has the ability to provide travel protection offerings where our partners need us to be through globally integrated underwriting, administration, technology and assistance platforms.

“The global travel market is doubling over the next 5 years, from 1 to 2 billion.” – Philippe Gervais, President, Generali Global Assistance North America

In addition to valuable insurance coverage, Generali travel insurance plans also include access to an international network of employees and partners available to provide the best possible travel and emergency assistance services worldwide—so your clients can travel with more peace of mind. All of our assistance services are provided by our stockholder, the Europ Assistance Group, which pioneered the emergency assistance concept in 1963. Today, EA Group provides assistance every 2 seconds worldwide 24/7 via 35+ multilingual assistance centers. They also manage 10,000 medical transports annually via air ambulance and commercial airline. Their wealth of in-house expertise, resources and technology enable them to provide turnkey logistical support for all types of evacuations.

While we’re building on Generali’s global support and resources, we’re also proud to maintain the spirit and service standards of a small company—growing the hands-on, dedicated account management, exclusive sales and marketing support, reporting solutions, and award-winning customer services and claims management that we’re known for. Expanding our support channels allows us to continue to administer our plans in-house—based out of our home office in San Diego, CA—where our company was first founded and where your clients can reach our dedicated customer service team seven days a week.

Meet the Team

Over the past year, these faces that have become regulars around the San Diego office. We’ve enjoyed getting to know the newest members of our leadership team and think you will too.

James Sion, Chief Operating Officer

James joined Generali a little over a year ago and during his short time leading the operations team has already made great strides in building on our strong foundation of customer service, improving our standards and streamlining our processes. James has 20 years of insurance industry experience and has worked for both Allianz and AIG. When asked about our company, he’s proud to be a part of the Generali team.

“We are a world-class leader in travel insurance—with the best employees in the industry.”

Brad Rutta, Chief Digital Transformation Officer

Brad brings over 15 years of insurance marketing experience to Generali Global Assistance. A creative leader, he’s worked at notable travel and insurance companies such as Delta Dental, Berkshire Hathaway and Uber. He’s motivated to contribute positive changes in the travel industry as technology and customer demands evolve.

“The industry is rapidly changing, and we see the opportunity to create the first truly global travel insurance platform, for our partners and their clients. The global reach of Generali and Europ Assistance allow us to create products and services that are as limitless as the destinations of our customers.”

No stranger to travel disruptions, Brad recommends planning for the unexpected as much as possible when traveling, acting quickly and being friendly in times of stress. While airlines and other suppliers continue to automate the travel experience with technology, A.I. hasn’t figured out the nuances of trips and travelers just yet. “There is no cookie cutter approach to travel emergencies,” he says, “and the need for real people that can assist you in times of trouble is becoming more relevant.”

Philippe Gervais, President

Philippe has worked for the Europ Assistance Group for over 15 years and brings strong strategic direction to Generali Global Assistance, in addition to in-depth assistance industry experience. Philippe is excited to join Generali Global Assistancein the U.S.—one of the fastest growing and most significant entitites within the Europ Assistance Group. When asked about the future of the industry, Philippe considered how Generali will be able to continue to grow and support our partners in the years ahead.

“We’re happy to be able to support our customers and our partners and where they want to go with their international goals—we have an international presence, a network of providers and the faculty to help our domestic partners grow where they want to be.”

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Sell More Insurance—While Leaving Coverage Discussions to Us

Offering travel insurance can be tough. Insurance isn’t easy for anyone and coverage matters can be complicated. With years of experience, we know a few ways to make the sale a little simpler, while leaving the coverage conversations to us—your travel insurance experts. Follow these three tips, make more commission and help your clients travel satisfied.

1. Assume the sale

Not everyone thinks about purchasing insurance, but the troubles that insurance covers could happen to anyone. When offering coverage, assume your clients are aware of these risks and can travel with more peace of mind if they insure their plans.

Scripting:

“Your total before purchasing travel insurance is $X.”

2. Present the penalties

Clients with non-refundable plans may not be able to afford another vacation if they have to cancel or interrupt their trip unexpectedly. Make your clients aware of this risk. If your clients have a penalty schedule, offer travel insurance after you explain it to them.

Scripting:

“If you have to cancel within X days before your trip, you will be held responsible for $X in cancellation penalties. However, I can add travel insurance to your booking for $X and you’ll receive coverage for trip cancellations and interruptions from covered reasons.”

3. Better safe than sorry

Coverage is detailed and your clients might want to think about it. Travel insurance comes with a free look period for this purpose. Clients can buy coverage when they book and review their plan details within the free look period. If they decide to cancel their coverage during the free look, they’ll receive a full refund of their plan cost, (provided they haven’t traveled or filed a claim). This scenario is preferable to clients opting out at booking and something happening while they’re deciding whether or not to purchase coverage. At that point, it’s too late.

Scripting:

“We highly recommend purchasing insurance while booking today. Sometimes travelers aren’t sure and decide to wait, then something happens before they’re able to purchase coverage and it’s too late. If you buy coverage now, it comes with a free look period and you have the next 10 days to decide if you want to keep it. If you decide to cancel, you’ll receive a full refund of your plan cost, as long as you haven’t traveled or filed a claim.”

If your clients start asking coverage questions, don’t fret, our representatives are happy to help answer them. Encourage your clients to contact our customer service team: 866-999-4018.

Insurance aside—what are some of your tried and true tips for making the most out of your wave season bookings? Send them to us, we’ll be sharing your suggestions on social media in the coming weeks.

Send My Suggestion

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Generali Global Assistance Releases 2018 Recap For Travel and Insurance Trends

The average cost of a trip increased by 5%, while premiums held steady

Generali Global Assistance’s Travel Insurance division (“the Company), has released its findings on travel and insurance trends – compiled from the Company’s proprietary data on insured travel – from the 2018 season.

For the year, the average cost of a trip that travelers insured was $1,976.83 – a slight increase of 5 percent compared to 2017. The average premium remained the same as 2017 at $139 per trip. The average number of people on each plan also got a slight bump up to 1.80 in 2018 from 1.75 the year prior. The average length of a trip has held steady at 9 days for three years running. The average number of days between the purchase of a trip and departure rose to a high of 90 days compared to an average of 81 days in 2017.

Commenting on today’s news, Chris Carnicelli, CEO, Generali Global Assistance said “Natural disasters continued to dominate headlines in 2018, disrupting travel on a global scale. As these types of events proliferate, consumers will continue to look for ways to help protect their valuable travel investments.”

The vacation rental space also saw slight increases from last year, but with a large portion of vacation renters being repeat customers many of the other metrics remained the same as the years prior. In 2018, the average trip cost for vacation home rentals was $1,878 an increase of 1.4 percent from the year prior and 5.6 percent increase over 2016. Meanwhile, average premium cost increased by 1.5 percent, up to $80.16. The average duration remained at 6 days, the same as the three years prior – the average number of days between the purchase of a trip and departure increased to 90 days.

In 2018, insured cruise trips increased by 1,211% compared to 2017, while insured air travel trips rose by 43%. Interestingly there was some movement in the top five travel destinations with the U.S. and Europe swapping spots and Alaska beating out Mexico for a spot in the top five. Rounding out the list we have Italy and Bermuda bumping Canada and Australia out of the top ten and Hawaii moves up a spot to number nine on the list.

“The significant rise in both insured cruise and air travel is encouraging as it is an indication that consumers are gaining a fuller understanding of the need to insure their trips. We will continue to work diligently to educate consumers to not only explain the benefits of travel insurance, but how it works. There are still misconceptions about travel insurance in general and through greater transparency we are striving to clear those up,” Carnicelli added.

Top ten most booked destinations by travelers (compiled from the Generali Global Assistance’s proprietary data on insured travel) were:

2017 2018
Caribbean Caribbean
Europe U.S.
U.S. Europe
Bahamas Bahamas
Mexico Alaska
Asia Mexico
Alaska Asia
Canada Italy
South America Hawaii
Australia Bermuda

 

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A7031901

Generali Global Assistance Appoints Philippe Gervais President of Travel Insurance

Generali Global Assistance (‘the Company”) today announced that Philippe Gervais has been appointed President of Generali Global Assistance’s Travel Insurance company. Gervais will report to Chris Carnicelli, CEO of Generali Global Assistance North America, who oversees the Company’s travel insurance and assistance, identity theft protection, and medical risk management business lines.

Gervais will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Gervais was CEO of Europ Assistance Belgium, and brings extensive experience in all areas of global leadership. He started with Europ Assistance in 2003 as Director of Strategy and Acquisitions, where he helped bring CSA Travel Protection and GMMI into the Europ Assistance USA (now Generali Global Assistance) family of companies.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news: “Generali has been an innovator in the assistance industry for more than 25 years and as we enter a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth. Philippe’s global experience and leadership are invaluable as we set forth our aggressive expansion plans to become the world’s best travel insurance and assistance provider. I have worked with Philippe for over ten years, and I’m looking forward to his knowledge and council as part of the executive team.”

Gervais began his career in 1992 as a product and sales manager in the Nestlé group. In 1995, he joined Price Waterhouse Coopers as a Consultant and then Manager in charge of international missions of commercial strategies, distribution, and telecommunications. In 2010, he was named CEO of Océalis and President of Europ Téléassistance in charge of the French Business Unit. In 2014, he was named the CEO of Europ Assistance Belgium. Gervais has also served as the Secretary General of Afrata, a French association for remote assistance and holds a degree in finance and entrepreneurship from ESSEC Business School.

Gervais commented, “Being part of the team that helped bring in the companies that have now formed into Generali Global Assistance, I’m truly impressed with what they have become under the North America team’s guidance. I’m excited to be joining on the Generali Global Assistance executive leadership team and helping guide the travel insurance activity through its next stage of growth.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA Travel Protection over the past 25 years, now with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 646 417 8516
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.