As a vacation rental manager you have probably encountered some strange requests from guests. You’re not alone— the American Society of Travel Agents (ASTA) has a list of the “Top 20 Strangest Requests” submitted by their members.
Business is all about keeping customers happy, especially in the travel industry. We want to help you help your guests, and we offer travel insurance and emergency assistance services that can do that very thing. In fact, all of our plans include Concierge Services which could help deal with some strange requests and questions that your guests may have.
Here’s a selection from the ASTA list and how a Guest Protect travel insurance plan* from CSA Travel Protection might be useful in such strange situations:
- Will you watch my pet while I’m away? While our plans don’t cover pet sitting, the 24 Hour Emergency Assistance Services included with our plans can arrange for the return of pets to the insured’s home if the pet is traveling with them and they are unable to take care of the pet due to a medical emergency. Also, our Vacation Rental Damage Protection plan may cover damage by pets if your rental is pet-friendly.
- Are there toll roads on the way to Hawaii? A car stuck between California and Hawaii is in more trouble than CSA’s Roadside Assistance service can help with. However, as long as they’re in an area regularly traveled by car, if your guests find themselves stuck with a flat tire, dead battery, keys locked in the car or they just need a tow, and they have purchased a Guest Protect plan from CSA Travel Protection, they just need to call our hotline and our friendly service provider will be there to help.
- Can you please plan a honeymoon for me, my bride and my mother? That may make for an awkward vacation, but our Guest Protect plan provides coverage for the entirety of the vacation rental reservation, so guests do not need to worry about purchasing separate plans.
- I’d like to meet Elvis. Unless you’re in Las Vegas or Graceland, if a guest says they saw Elvis, they might want to speak with a medical professional. The Guest Protect plan includes access to Teladoc**, a service that allows travelers to call and connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate.
**Teladoc services may not be available in all states, and international services may be limited.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.