Storm Updates

It’s the height of hurricane season and recent storms have affected many of our customers’ travel plans. If you are a CSA Travel Protection policyholder and your travel has been affected by Irma, Jose, Katia or another storm, please go here to file a claim. During storms, our Customer Service Center experiences high call volumes, so we encourage you to reach out to us at or file a claim online.

Storm Coverage Cut-off Dates

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for:

  • Tropical Storm/Hurricane Irma under any plans purchased on or after August 30, 2017.
  • Tropical Storm/Hurricane Jose under any plans purchased on or after September 5, 2017.
  • Tropical Storm/Hurricane Katia under any plans purchased on or after September 6, 2017.
  • Tropical Storm/Hurricane Max under any plans purchased on or after September 13, 2017.
  • Tropical Storm/Hurricane Maria under any plans purchased on or after September 16, 2017.
  • Tropical Storm/Hurricane Otis under any plans purchased on or after September 16, 2017.
  • Tropical Storm/Hurricane Lee under any plans purchased on or after September 16, 2017.
  • Tropical Storm Ramon under any plans purchased on or after October 4, 2017.
  • Tropical Storm Nate under any plans purchased on or after October 5, 2017.
  • Tropical Storm Ophelia under any plans purchased on or after October 9, 2017.

Remember, travel insurance is designed to help protect you against unforeseen events, which means it is meant to be bought before a covered event, such as a tropical storm, occurs. Losses resulting from storms are not covered once a storm is named. However, our plans continue to provide excellent coverage and assistance services for those able to continue on their scheduled travel plans.

Free Look Period

If you purchased one of our plans for coverage for a tropical storm after the storm’s cutoff date and you are not happy with your insurance purchase, you may want to take advantage of our free look period, in which you may cancel your plan for a full refund if it doesn’t suit your needs. For most states of residence, you may cancel your plan within 10 days from the time of purchase. If you live in Indiana, the free look period gives you 30 days to decide if your plan is right for you. Keep in mind, you can only cancel your plan within the free look period of 10 days as long as you have not filed a claim, or left on your trip. Please email in order to cancel your plan.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.