CSA Travel Protection Offers Free Assistance Services to U.S. Travelers Hit by Hurricane Joaquin

CSA Travel Protection (CSA), owned by Europ Assistance Group—a global leader in emergency assistance products and services, announced today that Europ Assistance will offer help to all U.S. travelers and their families impacted by Hurricane Joaquin for free by making available its travel and medical assistance services.

Free services include flight and hotel booking, medical and legal referral, traveling companion assistance, emergency cash transfer and interpretation/translation services. Anyone seeking help can reach the assistance centers directly by calling (855) 806-1090.

In addition to offering free assistance services through their sister company, CSA has compiled a list of resources that are available for travelers during hurricane season.

1.     Weather forecasts: Storm Prediction Center and National Weather Service;

2.     Hurricane preparedness guides and tips: National Weather Service: National Hurricane CenterReady.govFEMAand CSA’s FAQ & Hurricane Tips;

3.     State emergency response team sites like Florida’s;

Travelers should consider consulting their travel agent, vacation rental owners, hotel management or travel insurance providers for additional resources. These resources can be used as a guide for preparing for a hurricane. Most importantly, travelers are urged to use common sense in an emergency situation. It’s impossible to predict when a hurricane will occur and the outcome, even when all precautionary measures have been taken. However, travelers should know what resources they have available to them.

About CSA Travel Protection

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way.

Spike in Shark Attacks Isn’t Scaring Away Tourists

A spike in shark attacks off the coast of the Carolinas has made a splash across the media this summer, but CNBC reports that it’s not affecting the number of vacation rental stays in the area.

A whopping 12 shark attacks have taken place off the Carolina coast this year, compared to the average four to six attacks each year. The attacks don’t seem to be keeping tourists at home, but a travel insurance plan with Medical and Emergency Assistance and Transportation coverages might help put your guests at ease.

The odds are very slim that any of your guests would encounter a shark. But, even without predators lurking below the waves, the beach can be a dangerous place, especially if your guests aren’t familiar with the ocean. A travel insurance plan from CSA Travel Protection can provide coverage for your guests just in case an unexpected medical issue arises.

Here are some coverages and services from CSA’s Guest Protect plan*, designed for vacation rental guests, that might apply if a traveler steps on broken glass on the beach or even in case of a shark attack:

Medical and Dental Coverage
Provides coverage for the necessary medical, surgical and emergency dental care costs if the insured become sick or accidentally injured while on their covered trip. Coverage is in excess of standard coverage, except where prohibited.

Emergency Assistance and Transportation Coverage
Benefits include transportation to the nearest suitable medical facility, help to return home if medically necessary  and expenses for a companion to visit if the insured is traveling alone and is hospitalized for more than 7 days.

No Out-of-Pocket Medical Expenses Service
If the insured gets sick or injured while traveling, we can get them to a trusted provider and even handle the payment for acute treatments up to $1,000.

Learn more about partnering with CSA

*Coverages and services listed are for the G-330CSA plan. 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Weathering the Storms—CSA is Here to Help

Hurricane season is upon us and CSA Travel Protection has launched a new online Hurricane Kit Dashboard with easy-to-use tools for many of our partners and their guests to help ease the travel insurance claims process if a mandatory evacuation occurs.

If your property is located in a potential hurricane zone, it’s recommended that you prepare an evacuation plan for your guests and remind them to be ready to leave the accommodations if necessary. CSA partners with vacation rentals in hurricane zones receive our annual Hurricane Kit that helps answer travel insurance questions you and your guests might have during a mandatory evacuation, and can help expedite processing of claims resulting from a mandatory evacuation.

The new online Hurricane Kit Dashboard gives our partners access to a digital version of the kit with forms that are easy to email or print, the ability to order extra materials from the kit, and a new “why buy” travel insurance flyer to help advertise travel insurance to guests during hurricane season.

Thankfully, forecasters predict* fewer hurricanes this season compared to previous years, but that’s no reason to be caught unprepared. All it takes is one hurricane making landfall near your vacation rental for your guests to regret not protecting their trip costs.

As an industry leader and long-time provider of vacation rental insurance and emergency assistance services, our Guest Protect plan can help reduce the negative impacts of mandatory evacuations due to tropical storms and hurricanes on your vacation rental business, can help maintain your customer satisfaction and retention, and is a way to increase revenue to your bottom line.

To learn more about CSA’s Guest Protect Vacation Rental Insurance Plan call us at 800-989-8684 or click here.

*The Department of Atmospheric Science at Colorado State University suggests a “below-average probability of United States and Caribbean major hurricane landfall” in 2015.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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ID Theft Resolution Service for Your Guests

About $15 billion was stolen from 13.1 million consumers in 2015, according to the 2016 Identity Fraud Study by Javelin Strategy & Research.

Everyone should be on guard about “Identity Theft,” but it’s something that travelers are especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. Your guests may appreciate it if you offer them a service designed to help them if their identity is compromised during their vacation.

Identity Theft Resolution Service* is included when your guests purchase vacation rental insurance from CSA Travel Protection. Many vacationers are interested in travel insurance so they can recoup vacation rental and trip costs if they cancel for a covered reason, but mentioning the additional ID Theft Resolution Service could encourage more guests to insure their trip.

The assistance available with CSA’s ID Theft Resolution Service include:

  • Contacting creditors to notify them about the fraud and possibly request to cancel affected cards and issue new ones.
  • Reporting the fraudulent activity to local authorities and forward a report to creditors.
  • Providing the traveler with a helpful ID Theft Resolution Kit.
  • Assistance in notifying banks or other agencies if identification such as an ATM card, passport, or driver’s license is stolen.
  • Credit monitoring for one year.
  • Education about how ID theft happens and protective measures for the future.
  • And more.

Your guests will not only have access to this service while on vacation, but also after their trip, since often times travelers don’t notice the theft until they arrive home. ID Theft Resolution Service is automatically included for a full 180 days starting on the traveler’s scheduled departure date.

Contact us at clientservices@csatravelprotection.com or (800) 989-8684 to find out how we can build a valuable and profitable travel insurance program for you and your guests.

*ID Theft Resolution does not provide assistance for thefts involving non-U.S. bank accounts. Plans that offer this service include G-320CSA, G-330CSA, G-331CSA, and G-332CSA.

This plan provides insurance that applies only during the covered trip. Your customers may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. Customers may wish to compare the terms of this policy with their existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered by you by your travel retailers.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or http://www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.