Generali Global Assistance Releases Results of Annual Summer Travel Survey

More Americans staying in the U.S. for their vacations; Millennials seek new types of accommodations

Generali Global Assistance’s Travel Insurance division (“the Company) today releases its annual survey findings on vacation plans for U.S. travelers. The survey found that more U.S. travelers will be packing a bag and heading out on a summer vacation – 68% up from 61% in 2016. Americans were tied with Brazilians as the most likely to travel, ahead of the Chinese (67%) and Europeans (64%).

This year, budgets for U.S travelers declined modestly by one percentage point to $2,643, while average trip duration increased modestly to 1.5 weeks. Nearly half (46%) of U.S. travelers will book their trip at least 4 months in advance.

Commenting on today’s news, Chris Carnicelli, CEO of Generali Global Assistance said, “After a significant dip in 2016, summer travel has rebounded over the past two years. With budgets remaining relatively flat, unsurprisingly 46% of vacationers will stay within the U.S. this year, up five percentage points from 2017. Of the preferred foreign destinations for U.S. travelers, Canada was the top, followed by Mexico – with the Bahamas, Italy, and France locked in a three-way tie for third place.”

Beaches and cities once again topped the list for U.S. travelers in terms of preferred location. As for preferred activities while on vacation, for Americans:

  • Spending time with family and friends was the most desired (48%)
  • Followed by discovering different cultures/getting a complete change of scenery (45%)
  • And relaxing (39%).

For Europeans:

  • Relaxing tops the list (54%) which explains why they are much better than Americans at unplugging completely from work – 66% of Europeans vs. 55% of Americans.

Americans are also more likely to stay connected to social media with only 40% saying they will use it less than usual, compared to:

  • 56% of Europeans who will spend less time on social media
  • And the Chinese who will be the most connected group, with only 31% spending less time than usual on social media.

Hotels remain the most used form of accommodation this summer at 55%, down slightly from last year (57%). But new forms of lodging are on the rise, especially with Millennials:

  • 59% said they would rent an individual’s private house/apartment (vs. 38% of the general population)
  • 37% said they would rent a room in a private house (vs. 20% of gen pop)
  • 29% said they would engage in a free home exchange (vs. 16% of gen pop).

The top three decision-making factors for where U.S. travelers will stay are:

  1. Location (63%)
  2. Value (57%)
  3. Online reviews (33%) – which increased from 31% in 2017.

For Americans, Paris and London topped the list of cities they would most like to visit at least once. Europeans would most like to visit New York and both the Brazilians and Chinese have Paris atop their wish list. The 2020 Summer Olympic Games in Tokyo was the most attractive sporting event to attend, followed by the Super Bowl and the U.S. Open (tennis).

Carnicelli concluded, “Americans that plan to travel this summer indicated that they are usually covered by insurance for health related issues for themselves or their family (70%), a vehicle breakdown (71%), a transportation accident (67%), and the loss of personal belongings, like luggage (57%). Interestingly, Europeans are far more likely to purchase travel insurance directly from a travel insurance provider at 48% versus Americans at 22%. Most Americans indicate they get travel insurance through their credit card company at 36%. Americans should make sure they do their research on the benefits they are receiving when they buy travel insurance as the policy received through their credit card may not be encompassing enough of their needs.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA Travel Protection over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali. To learn more about Generali travel insurance plans, please visit GeneraliTravelInsurance.com.

Methodology
The 18th edition (3rd for the U.S.) of the “Summer Holiday Plans” survey was conducted by Ipsos on behalf of Europ Assistance and Generali Global Assistance between March 29 and April 19, 2018. The survey was conducted online for 16,000 consumers in 14 countries, with 1,000 consumers taking the survey in the U.S.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Generali Global Assistance Launches eClaims Portal for Partner Justfly

New online, automated claims website shows company’s commitment to technological innovation and customer service enhancements

Generali Global Assistance’s Travel Insurance division (“the Company) today announced that it has launched a new eClaims Portal for its partner Justfly, a value-minded airline ticket aggregator website. The eClaims Portal provides Justfly customers with a more efficient method to navigate the claims process.

The portal allows customers to download their Description of Coverage or Policy, start a new claim, add information to an existing claim, and track the status of their claims online. Additionally, the portal offers a robust FAQ section, as well as step-by-step instructions on materials needed and how to submit a claim.

Commenting on today’s news, Chris Carnicelli, CEO of Generali Global Assistance said, “We started allowing Justfly customers to utilize our eClaims Portal in March of this year as part of a soft launch, and so far, the feedback has been overwhelmingly positive in terms of ease and efficiency. So much so that another Justfly brand – FlightHub – has already adopted Generali’s eClaims portal for its customers. We are committed to enhancing our products and services through the best innovative practices and we anticipate making this website available for all of our partners and customers, across all policies. Justfly is a valued partner who does a tremendous volume, and Justfly customers are savvy online users; therefore it was strategically viable to roll out this Portal to their customer base first.”

Generali’s eClaims Portal enables the customer convenience of submitting claims and accessing their claims record 24/7 from any device with an internet browser. In the early weeks of Justfly customers’ usage of eClaims, one third (33%) of all claims received have been via the eClaims portal. Given this quick adoption of eClaims, Generali anticipates that the majority of claims will be electronically submitted within weeks, highlighting the website’s ease of use and customer preference for digital experiences.

“The new claims website has been very positively received by our customers as it offers them a more streamlined approach, which has contributed to better customer experience,” said Marc-Andre Laporte Marketing Director for Justfly. “We are thrilled that Generali Global Assistance has chosen us to be the first partner with access to the new portal, building on our longstanding and trusted partnership. We look forward to continuing to build on the operational efficiencies provided by the eClaims platform that can provide a better product and an enhanced customer service offering.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali. To learn more about Generali travel insurance plans, please visit GeneraliTravelInsurance.com

Generali Global Assistance was recently named a top travel insurance company for 2018 by The Elliot Readers’ Choice Awards and the best travel insurance company by independent product review site, Top Ten Reviews. Generali Global Assistance is a member of the US Travel Insurance Association (UStiA) and is an A+ rated Better Business Bureau accredited company.

For more travel resources, tips, and content on aspirational destinations, follow Generali Global Assistance travel insurance on Facebook and Twitter.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com.

About JustFly
Justfly was created by a team of technological experts with many years of experience in the travel industry. Our platform prides itself on being one of the top sites for issuing low cost tickets efficiently in a user-friendly environment. JustFly has partnered with over 400 airlines to deliver the best prices possible to our customers.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter: www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram: www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Travel Insurance 101: Why Buy?

From sickness to adverse weather to terrorism to natural disasters, travelers are faced with an innumerable number of disruptions that can affect their carefully calculated plans. With so many possible problems on the horizon, your clients may be aware travel insurance can’t take care of everything that could go wrong.

So how can travel insurance help the everyday traveler? Check out our top four travel protection features and discover the ways insurance provides peace of mind for millions of travelers every year.

Financial protection for prepaid expenses

Travel purchases are frequently subject to cancellation penalties. If your clients have to cancel or interrupt their plans, they may only receive a partial refund of their prepaid trip costs. In some cases, they might not be eligible for a refund at all. More than 87% of the travel insurance plans purchased in 2016 included coverages for trip cancellations and interruptions. If your clients have to cancel or interrupt because of a covered reason, travel insurance can reimburse their prepaid, non-refundable trip cost such as airfare, lodging, cruises, tours, event ticketing and more.

Worldwide medical coverages and 24-hour emergency assistance

Whether traveling domestically or internationally, traveling safely means helping your clients make sure they’ll have medical coverage during their trip if needed. Some health insurance plans don’t cover out-of-network costs such as hospitalization and most don’t cover international expenses. Travel insurance offers a unique solution. Generali Global Assistance plans include coverage for medical expenses if your clients get sick or injured on their trip, coverage for emergency evacuations—which can be especially important for cruisers and international travelers—along with access to 24/7 worldwide assistance services for help anytime.

Baggage protection and tracking services

Lost and mishandled bags continue to pose a problem for the air travel industry, a challenge that the International Air Transport Association’s recent resolution attempts to tackle. IATA Resolution 753 requires airlines and airports to track bags more diligently—good news for travelers since a 2017 study conducted by SITA revealed 82% of participants checked at least one bag for their flight. The bad news is only 35% of airlines expect to be compliant with the resolution by this upcoming June. More good news: travel insurance can help if your clients’ bags are mishandled. Baggage coverages can help if your clients’ luggage and personal belongings are lost, damaged, stolen or delayed while 24/7 travel assistance services can help your clients locate and replace their lost or stolen baggage.

Reimbursement for unexpected costs

Delays happen. Approximately 22% of departing and arriving flights in 2017 were delayed. If your clients have a flight delay for 12 hours or more, they may need to buy unexpected meals, use local transportation, find overnight lodging or even pay additional parking or pet kennel fees. Travel insurance can reimburse for these out-of-pocket expenses, provided the delay resulted from a covered event. Generali Global Assistance plans can also reimburse additional costs to get your clients caught back up to their trip or returned home if they’re interrupted because of a covered reason, like a flight delay because of adverse weather. And if your clients’ bags are delayed for 12 or 24 hours (depending on the plan they purchased), travel insurance can reimburse for clothes and other necessary items needed during the delay.

As the travel industry evolves, travel insurance continues to help solve some of travelers’ most commonly encountered problems. Don’t forget to prompt each of your clients to travel smarter and insure their plans this peak season—you’ll earn a commission on each plan sold. To learn more about improving your agency’s travel insurance sales or to set up a customized training, contact your account manager.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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Generali Global Assistance Named Best Travel Insurance Company by Top Ten Reviews

Generali Global Assistance’s Travel Insurance division (“the Company), has received the Gold Award for Travel Insurance Company by consumer product review site Top Ten Reviews. The Gold Award is given to the number one ranked product in the category.

Top Ten Reviews is a product review site, which has been in operation for over 14 years. They are one of the most comprehensive sites on the web with tens of thousands of reviews and rankings completed. While they may research dozens of products in a single category, they only show the best picks or, like the name suggests, the top ten. The reviews combine product comparison, expert analysis and industry data.

Commenting on today’s news, Chris Carnicelli, CEO of Generali Global Assistance said, “We are very pleased to receive the recognition as the number one travel insurance provider by such a credible consumer review platform. As a company, we strive to not only provide the best possible product to our customers, but to usher in a new era of travel insurance that is dedicated to greater transparency and consumer education. This award is a testament to our dedication in this area and we are excited to progress on both fronts even further in the future.”

Top Ten Reviews uses a team of researchers and reviewers to analyze the products. Through their tests, they gather data on features, ease of use, durability and customer support. Using a proprietary weighted system (i.e., a complicated algorithm), the data is then scored, and the rankings laid out, and they award the three top-ranked products with Gold, Silver and Bronze Awards.

The site is very serious about their integrity. So much so that they keep their sales team and reviewers in separate buildings – in different states and in different time zones. They state that any “Methods of monetization in no way affect the rankings of products, services or companies we review. Period.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali. In addition, some Generali plans include an ID Theft Resolution service that provides assistance when a traveler’s identity has been compromised during their trip. This service extends for 180 days from a traveler’s scheduled departure date.

Additionally, Generali Global Assistance was recently named a top travel insurance company for 2018 by The Elliot Readers’ Choice Awards. Generali Global Assistance is a member of the US Travel Insurance Association (UStiA) and is an A+ rated Better Business Bureau accredited company.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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