Generali Global Assistance Releases 2017 Recap for Travel and Insurance Trends

Generali Global Assistance’s Travel Insurance division (“the Company), formerly CSA Travel Protection, has released its findings on travel and insurance trends – compiled from the Company’s proprietary data on insured travel – from the 2017 season.

For the year, the average cost of a trip that travelers insured was $1,883 – a precipitous drop of 19% compared to 2016. As a result, the average premium also declined to $139 per trip. The average number of people on each plan remained unchanged at 1.75, as did the average trip length which held steady at 9 days per insured trip. The average days between trip purchase and departure dropped slightly from 88 in 2016 to 81 last year.

Commenting on today’s news, Chris Carnicelli, CEO, Generali Global Assistance said “As travel insurance and its myriad benefits become better understood, people are choosing to insure trips at a lower price point than they did in the past. This is encouraging to see as we, and the industry at large, have placed greater emphasis on transparency to clear up misconceptions that surround travel insurance.”

The vacation rental space by contrast was little changed last year in terms of trip cost and duration as “Vacation rentals tend to be a high repeat business and therefore fluctuate very little in terms of average trip cost as families tend to rent the same property for their vacations year in, year out,” said Carnicelli. In 2017, total average trip cost increased 4% – in-line with average rental fee increases – and average duration remain unchanged at 6 days. Unlike general travel, vacation rental travelers were more concerned with purchasing insurance earlier with the average number of days between departure and purchase rising from 86 to 89. “The vacation rental industry is in the midst of tremendous growth and competition for properties is fierce. We expect vacationers to continue to book their rentals further and further out to ensure they get the properties they want,” Carnicelli added.

In 2017, insured cruise trips decreased by 13% compared to 2016, while insured air travel trips rose by 27%. The top three airlines consumers booked insured travel on were Delta, United, and American and the top three most booked cruise lines were Royal Caribbean, Carnival, and Celebrity. The top five destinations for travelers in 2017 remained unchanged from 2016 –  Alaska and Asia swapped spots, Australia moved up one slot, South America dropped out of the top ten and Hawaii edged in.

Top ten most booked destinations by travelers (compiled from the Generali Global Assistance’s proprietary data on insured travel) were:

2016 2017
Caribbean Caribbean
Europe Europe
U.S. U.S.
Bahamas Bahamas
Mexico Mexico
Asia Alaska
Alaska Asia
Canada Canada
South America Australia
Australia Hawaii

 

Carnicelli continued, “This past year was seemingly dominated by natural disasters, and man-made events, like the Outer Banks power outage, that disrupted travel. On average we saw claims on medical, evacuation, and repatriation services rise by 78% last year compared to 2016. As these types of events continue to become more commonplace, travelers will continue to show more interest in protecting their trip investments. At the same time, we will continue to increase the ease and efficiency of our offerings as well as education on our products to help capture this increased demand.”

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4861802

Generali Global Assistance Named as Finalist in 2018 Stevie® Awards for Sales and Customer Service

Company demonstrates continued commitment to customer service and marketing excellence

Generali Global Assistance (“the Company”) today announced that its Travel Insurance division, formerly CSA Travel Protection, has been named as a finalist for two awards categories at the 12th Annual Stevie® Awards for Sales & Customer Service.  The Company will ultimately be awarded a Gold, Silver, or Bronze Stevie Award winner in both the “Marketing Solution – New” and the “Back-Office Customer Service Professional of the Year – Financial Services Industries” categories.

Generali Global Assistance has been nominated for Marketing Solution-New for its new consumer-direct travel insurance website, www.generalitravelinsurance.com, which launched in 2017.  Throughout the design process and since launch, the Company has proactively solicited and responded to user feedback to improve the customer experience, and updated the site almost daily with content changes that directly address customer questions.  For example, Generali Global Assistance added a hurricane and tropical storm alert to its homepage to address high call volumes during peak hurricane season in order to alleviate any related issues.  As a direct result of the new, more robust site, the Company’s consumer-direct online sales have increased by 15% since launch.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “I would like to thank our in-house Marketing, Web Design and Ecommerce teams for working tirelessly to execute a website designed to educate, inform, and automate consumers throughout their travel insurance journey.  We are honored to be continually recognized for our Company-wide commitment to the highest level of customer service, as well as for marketing innovation.  I am proud to lead a group that maintains this steadfast dedication even as the industry continues to change.”

Lupe Zepeda, Customer Service Manager at Generali Global Assistance, has been nominated for Back-Office Customer Service Professional of the Year – Financial Services Industries.  During 2017, Generali Global Assistance both rebranded from CSA Travel Protection and launched its new, consumer-facing website, both of which led to specific customer service needs.  Ms. Zepeda continued to fulfill her role as customer service champion in 2017 by leading brand awareness and recognition outreach campaigns that outlined what was new, as well as what was unchanged, for customers and partners.  She also led major initiatives including a Lean transformation for Generali Global Assistance’s Customer Service Department.

Bob Chambers, Vice President of Operations at Generali Global Assistance, commented on today’s news, “I would like to congratulate Ms. Zepeda for her much deserved nomination, and also would like to thank her for her integral role in implementing more efficient processes throughout our Customer Service Department.  We have always been recognized for our dedication to service and are continually looking for ways to improve, and we could not have reached where we are today without Ms. Zepeda.  She exemplifies our mission to exceed the expectations of our business partners and the traveling public through quality customer service.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4671801

Generali Global Assistance Named as Finalist in 2018 Stevie® Awards for Sales and Customer Service

Company demonstrates continued commitment to customer service and marketing excellence

Generali Global Assistance (“the Company”) today announced that its Travel Insurance division, formerly CSA Travel Protection, has been named as a finalist for two awards categories at the 12th Annual Stevie® Awards for Sales & Customer Service.  The Company will ultimately be awarded a Gold, Silver, or Bronze Stevie Award winner in both the “Marketing Solution – New” and the “Back-Office Customer Service Professional of the Year – Financial Services Industries” categories.

Generali Global Assistance has been nominated for Marketing Solution-New for its new consumer-direct travel insurance website, www.generalitravelinsurance.com, which launched in 2017.  Throughout the design process and since launch, the Company has proactively solicited and responded to user feedback to improve the customer experience, and updated the site almost daily with content changes that directly address customer questions.  For example, Generali Global Assistance added a hurricane and tropical storm alert to its homepage to address high call volumes during peak hurricane season in order to alleviate any related issues.  As a direct result of the new, more robust site, the Company’s consumer-direct online sales have increased by 15% since launch.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “I would like to thank our in-house Marketing, Web Design and Ecommerce teams for working tirelessly to execute a website designed to educate, inform, and automate consumers throughout their travel insurance journey.  We are honored to be continually recognized for our Company-wide commitment to the highest level of customer service, as well as for marketing innovation.  I am proud to lead a group that maintains this steadfast dedication even as the industry continues to change.”

Lupe Zepeda, Customer Service Manager at Generali Global Assistance, has been nominated for Back-Office Customer Service Professional of the Year – Financial Services Industries.  During 2017, Generali Global Assistance both rebranded from CSA Travel Protection and launched its new, consumer-facing website, both of which led to specific customer service needs.  Ms. Zepeda continued to fulfill her role as customer service champion in 2017 by leading brand awareness and recognition outreach campaigns that outlined what was new, as well as what was unchanged, for customers and partners.  She also led major initiatives including a Lean transformation for Generali Global Assistance’s Customer Service Department.

Bob Chambers, Vice President of Operations at Generali Global Assistance, commented on today’s news, “I would like to congratulate Ms. Zepeda for her much deserved nomination, and also would like to thank her for her integral role in implementing more efficient processes throughout our Customer Service Department.  We have always been recognized for our dedication to service and are continually looking for ways to improve, and we could not have reached where we are today without Ms. Zepeda.  She exemplifies our mission to exceed the expectations of our business partners and the traveling public through quality customer service.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4671801

Generali Global Assistance Strengthens Executive Team with Two C-Level Hires Focused on Travel Insurance

• James Sion Appointed COO, Generali Global Assistance Travel Insurance
• Mark Taber Appointed CINSO, Generali Global Assistance Travel Insurance

New York & San Diego, Ca., January 4, 2018 – Generali Global Assistance (“the Company) today announced that its Travel Insurance division, formerly CSA Travel Protection, has appointed James Sion as Chief Operating Officer (COO). The Company also disclosed that it has appointed Mark Taber as the Chief Insurance Officer (CINSO).

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “Generali has been a pioneer in the assistance industry for more than 25 years, specifically for the travel insurance marketplace. As we move into a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth.  These two roles will be paramount in helping us execute on our goals and drive the future strategic direction of the business. Both James and Mark bring with them a wealth of industry knowledge and I look forward to having their expertise and counsel as part of the executive team.”

Sion will head all operations and strategies of Generali Global Assistance’s Travel Insurance division. He will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Sion was the COO, Consumer Insurance for AIG in the Americas and brings extensive experience in the areas of insurance, operations, and transformation to the Company. He also worked at Allianz in various roles over the course of fifteen years. Sion holds a B.A. in political science from Rhode Island College.

Taber has been appointed to the newly created role of CINSO and will set the strategic direction for underwriting results and profitability for the travel insurance lines in the U.S. The position will also serve as the appointed actuary for the Travel Insurance division. Taber previously was the Claims Performance Analytics Executive at CSAA Insurance Group. Taber holds a bachelor’s, master’s and doctorate all in mathematics – the latter coming from the University of Illinois at Chicago.

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.