How Identity Theft Resolution and Other Services Add Extra Value to CSA Travel Protection Plans

Learn more and sign up to offer CSA's travel insurance plans to your clients

What if one of your clients has an emergency on vacation and needs a translator, medical referral or cash transfer? You know the value of travel insurance for protecting your customers’ trips from certain unforeseen mishaps such as baggage loss or flight delays, or a covered situation that could require them to cancel their trip. But did you know that CSA’s travel insurance plans include services that allow travelers to get help with emergency situations that could come up during their trip, such as Identity Theft Resolution?

Highlighting the services available with a CSA plan during the booking process may help your customers decide that a travel insurance plan is right for them – and each plan sold can mean additional revenue and even increased customer satisfaction for you. Here’s a rundown of the assistance services included with most of our travel insurance plans and how they can work for your clients (services are provided by CSA’s designated provider):

Identity Theft Resolution

20% of travelers reported that an item with sensitive information was lost or stolen while on a trip, according to the 2015 Experian Summer Travel and Budgeting Report.

id-theft-imageEveryone should be on guard about identity theft, but it’s something that travelers should be especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. You can help your clients understand this service designed to help them if their identity is compromised during their vacation.

CSA’s ID Theft Resolution Service* includes:

  • Contacting creditors to notify them about fraudulent activity and request to cancel affected cards and issue new ones.
  • Assist with reporting the fraudulent activity to local authorities and forwarding a report to creditors.
  • Providing the traveler with a helpful ID Theft Resolution Kit.
  • Assistance in notifying banks or other agencies if identification such as an ATM card, passport or driver’s license is stolen.
  • Credit monitoring for one year, once it is proven that the traveler is the victim of ID theft.
  • Education about how ID theft happens and tips on protective measures for the future.

Travelers who buy a CSA travel insurance plan will not only have access to this service while on vacation, but also after their trip, since often times travelers don’t notice the theft until they arrive home. ID Theft Resolution Service is automatically included for a full 180 days starting on the traveler’s scheduled departure date.

On Demand Medical Caredoctor visit on vacation

Getting sick on vacation is never fun, but it doesn’t have to be difficult for your customers to find what they need if that happens. With just one call, we can provide them with immediate access to on-call physicians, medical advice and even referral to a physician near them using CSA’s designated provider network of 30,000 physicians and 850,000 service providers worldwide.

Teladoc connects travelers instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate.

With No Out-of-Pocket Medical, if a CSA policyholder get sick or injured while traveling in an area where this service is available, we can get them to a trusted provider and even handle the payment up front for acute treatments up to $1,000.

24-Hour Emergency Assistance Services

These services offer on-the-spot and immediate assistance for unexpected problems that can arise during a trip. The hotline operates 24/7 for help anytime, anyplace while traveling.

Medical Referral

If an emergency occurs during a trip that requires your client to visit a doctor, they should call the Emergency Hotline to obtain the names of local qualified doctors who speak their language. If additional medical services are required, the assistance provider is prepared to consult with the attending physician and provide assistance services that they believe is in your client’s best interest.

Traveling Companion Assistance

If a traveling companion loses previously-made travel arrangements due to your client’s medical emergency, a qualified assistance provider will arrange for the traveling companion’s return home.

Emergency Cash Transfer

If your client’s cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, our assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks or other forms as deemed acceptable by the assistance provider. They will advance up to $500 to the traveler, contingent upon a guarantee acceptable to the assistance provider, which will need to be reimbursed as soon as possible.

Legal Referral

The assistance provider will locate attorneys available during regular working hours. Assistance will also be provided to advance bail bond, where permitted by law. Planholders are responsible for contracted legal fees.

Locating Lost or Stolen Items

This service offers help locating and replacing lost or stolen luggage, documents and personal possessions.

Replacement of Medication and Eyeglasses

Arrangements can be made to fill a prescription that has been lost, stolen or requires a refill whenever possible (subject to local law). They will also arrange for shipment to replace your client’s eyeglasses.

Embassy and Consular Services

Referrals can be arranged for travelers needing the assistance of U.S. embassies and consulates.

Worldwide Medical Information

Information can be provided, such as necessary inoculation and vaccination information, and detailed general health and medical descriptions of destinations around the world.

Interpretation/Translation

Your client can call the assistance provider for help with interpretation in all major languages or will be referred to a translation service for written documents.

Emergency Message Relay

Emergency messages can be relayed to and from your client’s friends, relatives, personal physicians and employers .

Pet Return

If your client is traveling with a pet and experiences a medical emergency, this service can provide arrangements to return the pet to their home.

Vehicle Return

If your client experiences a medical emergency or mechanical problem with their vehicle that prevents them from driving, this service can make arrangements to return the vehicle to their home or the closest rental agency.

Concierge Servicesconcierge-bell

Would your customers like access to a service that offers pre-trip assistance, help scheduling golf tee times, making restaurant, airline and rental car reservations, and ticketing for entertainment and other special events? Most CSA plans will give them access to Concierge Services§ that can help them with those situations and more.

Here’s an overview of what’s included with Concierge Services:

  • City profiles: provides travelers access to information on over 10,000 destinations worldwide, including a complete report on local entertainment, social customs, and health advisories
  • Epicurean needs: arranges the delivery of specialized foods and beverages to home or office, including gourmet food and fine wine
  • Event ticketing: provides tickets to virtually any sporting, theater or concert event worldwide
  • Flowers and gift baskets: includes the purchase and shipment of flowers and gift baskets to friends, family members and business associates
  • Golf outings and tee times: provides referrals and tee times at golf courses around the world
  • Hotel accommodations: offers research and recommendations on hotels worldwide and can book reservations if requested
  • Meet-and-greet services: arranges for pick-ups of friends, family members or business associates at airports or other common carrier destinations by limousine personnel
  • Personalized retail shopping assistance: includes purchasing selected retail items at your request
  • Procurement of hard-to-find items: our service provider will use every means possible to obtain an obscure or exotic item at your request
  • Pre-trip assistance: provides information on travel destinations, city profiles, weather, special events, ATM locations, currency exchange rates, immunization and passport requirements as well as related services
  • Restaurant reviews and reservations: provides information on restaurants worldwide and the ability to book reservations from anywhere, anytime
  • Rental car reservations: provide worldwide reservations through most major rental car agencies
  • Airline reservations: provide full-service air travel accommodations to destinations worldwide
  • Pet services locator: helps travelers find pet-related services such as veterinarians and pet sitters

*ID Theft Resolution does not include assistance for thefts involving non-U.S. bank accounts.

†Teladoc services may not be available in all states, and international services may be limited.

‡ Costs for shipping of medication or eyeglasses, or a prescription refill, etc. the responsibility of the insured.

§This is a service to research, refer, arrange and/or place a reservation. The actual costs of goods will need to be paid by the traveler.

 

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A243 16 07

CSA Travel Protection Invests in Sales Organization

New Sales Leadership Reinforces Company’s Commitment to Clients

CSA Travel Protection, dedicated for more than 20 years to providing travel insurance and emergency assistance services, announced today new leadership and expansion of its sales organization.

With CSA Travel Protection since 2000, Henrik Romberg is the new head of sales and product development. Most recently he was VP of corporate strategy and now reports directly to Chris Carnicelli, CEO, Generali Global Assistance North America.

“Romberg is uniquely suited to lead the sales organization given the breadth of his experience in product development, business excellence and compliance. I’m excited to work with him in his new role,” Carnicelli says. “This investment in the company’s sales division reflects the importance that we put on client satisfaction.”

Expanding the sales team, Al Contrera comes to CSA Travel Protection as the sales manager for custom retail. Rhonda Abedsalam is the new national account manager for the western region in the vacation rental business. They bring extensive knowledge and experience in the travel insurance and financial industries.

Contrera has been in sales management for the past 15 years of his 23-year career. Previously, Contrera was the vice president of CUNA Brokerage Services, Inc. He was responsible for overseeing product distribution, training, advisor recruiting and advisor sales. He’s also worked in the sales leadership capacity at Smith Barney, Citibank and Edward Jones.

Abedsalam has 13 years of experience in the travel insurance and insurance industries. Prior to CSA Travel Protection, she held sales leadership positions at Allstate and GEICO.

About CSA Travel Protection

CSA Travel Protection, a Generali Global Assistance company, is dedicated to providing affordable travel insurance and emergency assistance services to protect travelers’ valuable investments and provide the peace of mind one deserves while traveling. For 20 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

Insurance is underwritten by Generali US Branch, New York, New York; NAIC #11231. Generali US Branch operates under the following names: In California: Generali Assicurazioni Generali S.p.A. (U.S. Branch) In Virginia: The General Insurance Company of Trieste and Venice - U.S. Branch.

2016 Hurricane Season Forecast and Travel Insurance

Learn more and sign up to offer CSA's travel insurance plans to your clients

Forecasters predict the Atlantic hurricane season, which spans from June to November, will be the strongest in over 4 years, with hot spots along the U.S. East Coast, Florida and the Gulf Coast.

Though it’s rare that vacation plans are affected by such an event, it’s always good to prepare your customers if they are traveling to a hurricane-prone area. Even still, it’s a good idea to help ensure your customers are protected this season so they can be reimbursed for their trip costs in case they need to cancel their vacations for a covered reason.

Our travel insurance plans provide coverage for a number of weather-related events your customers might encounter during hurricane season, such as mandatory hurricane evacuations, flight delays and/or cancellations, and the traveler’s personal home being made uninhabitable by hurricane or natural disaster.

Keep in mind: Once a hurricane is forecasted or it becomes evident that a storm will impact travel to your customer’s destination, the event is considered foreseeable. This means the insurance plan can no longer be purchased to cover losses that your clients might suffer from that specific storm. For this reason, it could benefit your customers to purchase travel insurance sooner rather than later.

What the forecasters are saying

  • “The 2016 and 2017 Atlantic hurricane seasons will be the strongest in over four years, and have the most United States hurricane landfalls since 11 were experienced during the destructive seasons of 2004 and 2005,” according to Global Weather Oscillations.
  • Probability that at least one major hurricane will make landfall:
    • Along entire U.S. coastline- 50%
    • U.S. East Coast Including Florida- 30%
    • Gulf Coast- 29%
  • NOAA predicts a 70 percent likelihood of 10 to 16 named storms, of which 4 to 8 could become hurricanes, including 1 to 4 major hurricanes (Category 3, 4 or 5; winds of 111 mph or higher).
  • Want to know what the probability is that a hurricane or named storm will make landfall in your county this season? Check out the United States Landfalling Hurricane Probability Project.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A237 16 06

38% of American Travelers Interested in Staying at a Vacation Rental This Summer

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A majority of Americans are planning a vacation this summer, but did you know that 38% are interested in staying at a vacation rental? Or how many travelers consider issues like the Zika Virus when choosing a destination? Those are just some of the questions answered in a recent survey about summer travel habits, recently released by our 24-Hour Emergency Assistance provider, Generali Global Assistance.

See if these statistics about summer travel plans match what you’re seeing in your business. You may even notice an insightful travel trend you hadn’t seen before!

  • 61% of Americans intend to go on a trip this summer, for one week (39%) or two (26%).
  • The average budget is $1,771. Less than half of Americans consider summer trips to be a category in which they want to cut costs, slightly for 25% or even significantly for 17% of them. However, their intended budget plays a major role in their choice of destination (55%). Opportunities for leisure or cultural activities also play an essential role (52%).
  • 27% of Americans consider health risks to be an essential factor in the choice of destination.

  • When they think of their ideal vacation, they want to get together as a family, with their spouse or with friends (30%), as well as rest and find peace of mind (21%).
  • The seaside (44%) and the city (43%) are the favorite destinations for their summer trips.
  • As far as their practices are concerned, the preferred way for Americans to book accommodations is by computer (77%), mainly for the convenience (37%) and also because they usually book this way (21%).
  • While 55% intend to book a hotel, 35% would choose to stay for free with friends or family, or at their vacation home.
  • They show interest in renting an entire private home (38%) and in renting a room or shared space (20%).
  • 35% of Americans would not completely switch off from work during their vacation. Half of them would spend between 30 min and 2 hours per week on it.

Read more about the survey findings

Learn more about partnering with CSA

Note: Conducted by Ipsos at the request of Generali Global Assistance on a sample of 3,000 Europeans (French, German, Italian, Spanish, Belgian and Austrian), the aim of this reference survey — carried out by telephone and published for the 16th year running — is to offer an annual estimate of the vacation plans of the citizens of the countries in question, in addition to their motivations, destinations and preferred types of trips. The 2016 survey was also carried out in the United States and Brazil with a view to comparing practices (samples of 750 individuals surveyed online in each country).

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 0821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions.  Benefits and services are described on a general basis; certain conditions and exclusions apply.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.