Generali Global Assistance Extends Suite of Travel Insurance Plans to Growing Mountain Resort Segment

Ski & Mountain Travel Insurance plan offers variety of coverages to protect mountain resort travelers

Generali Global Assistance’s Travel Insurance division (“the Company), formerly  CSA Travel Protection, today announced its new Ski & Mountain Travel Insurance offering for the growing mountain resort segment of the vacation rental market. The new plan is available during all seasons for mountain resort areas and is available immediately to property managers to offer their clients for the 2017-2018 ski season.

With the vacation rental market expected to be worth $36.6 billion by the end of 2018, the Company sees tremendous opportunities in enhancing its vacation rental coverages and features. The Ski & Mountain Travel Insurance product was curated to provide added coverages for the growing number of activity oriented travelers that target the mountain regions in both winter and summer.

Chris Carnicelli, CEO of Generali Global Assistance North America, commented on today’s news, “We are excited to roll out this new offering and provide enhanced coverages to the mountain resort industry – which is a burgeoning segment of the vacation rental industry. As the shared economy and home rentals continue to grow, we see significant opportunities in this area and look forward to raising our market presence with tailored products and services.”

The new Ski & Mountain Travel Insurance product retains Generali Global Assistance’s market competitive vacation rental coverages and features that help protect against events that can interrupt or completely halt vacations, such as unforeseen snow storms that delay flights, medical emergencies, and lost luggage.

The Ski & Mountain Travel Insurance product includes some additional innovative benefits:

  • Coverage for lack of snow at eligible resorts (certain restrictions apply)
  • Specific coverage for sporting equipment loss, theft, damage or delay
  • Extended coverage for adverse weather and natural disasters
  • Expanded coverage for destination accommodations being inaccessible or uninhabitable
  • A wide range of emergency medical and concierge travel assistance services

Carnicelli concluded “Travelers, property managers and vacation rental owners will all be pleased with the additional coverages and unique attributes of these offerings, which make them among the strongest protections available in the mountain resort segment today.”

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Hurricane Updates

It’s the height of hurricane season and recent hurricanes have affected many of our customers’ travel plans. If you are a CSA Travel Protection policyholder and your travel has been affected by Irma, Jose, Katia or another hurricane, please go here to file a claim. During storms, our Customer Service Center experiences high call volumes, so we encourage you to reach out to us at csa@csatravelprotection.com or file a claim online.

Storm Coverage Cut-off Dates

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for:

  • Hurricane Ophelia under any plans purchased on or after October 11, 2017.
  • Hurricane Lee under any plans purchased on or after September 24, 2017.
  • Hurricane Otis under any plans purchased on or after September 17, 2017.
  • Hurricane Maria under any plans purchased on or after September 17, 2017.
  • Hurricane Max under any plans purchased on or after September 14, 2017.
  • Hurricane Katia under any plans purchased on or after September 6, 2017.
  • Hurricane Jose under any plans purchased on or after September 6, 2017.
  • Hurricane Irma under any plans purchased on or after August 31, 2017.

Remember, travel insurance is designed to help protect you against unforeseen events, which means it is meant to be bought before a covered event, such as a hurricane, occurs. Losses resulting from hurricanes are not covered once a storm reaches hurricane status. However, our plans continue to provide excellent coverage and assistance services for those able to continue on their scheduled travel plans.

Read our hurricane FAQs for vacation rental customers for more info

Free Look Period

If you purchased one of our plans for coverage for a hurricane after the hurricane’s cutoff date and you are not happy with your insurance purchase, you may want to take advantage of our free look period, in which you may cancel your plan for a full refund if it doesn’t suit your needs. For most states of residence, you may cancel your plan within 10 days from the time of purchase. If you live in Indiana, the free look period gives you 30 days to decide if your plan is right for you. Keep in mind, you can only cancel your plan within the free look period of 10 days as long as you have not filed a claim, or left on your trip. Please email csa@csatravelprotection.com in order to cancel your plan.

Storm Updates

It’s the height of hurricane season and recent storms have affected many of our customers’ travel plans. If you are a CSA Travel Protection policyholder and your travel has been affected by Irma, Jose, Katia or another storm, please go here to file a claim. During storms, our Customer Service Center experiences high call volumes, so we encourage you to reach out to us at csa@csatravelprotection.com or file a claim online.

Storm Coverage Cut-off Dates

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for:

  • Tropical Storm/Hurricane Irma under any plans purchased on or after August 30, 2017.
  • Tropical Storm/Hurricane Jose under any plans purchased on or after September 5, 2017.
  • Tropical Storm/Hurricane Katia under any plans purchased on or after September 6, 2017.
  • Tropical Storm/Hurricane Max under any plans purchased on or after September 13, 2017.
  • Tropical Storm/Hurricane Maria under any plans purchased on or after September 16, 2017.
  • Tropical Storm/Hurricane Otis under any plans purchased on or after September 16, 2017.
  • Tropical Storm/Hurricane Lee under any plans purchased on or after September 16, 2017.
  • Tropical Storm Ramon under any plans purchased on or after October 4, 2017.
  • Tropical Storm Nate under any plans purchased on or after October 5, 2017.
  • Tropical Storm Ophelia under any plans purchased on or after October 9, 2017.

Remember, travel insurance is designed to help protect you against unforeseen events, which means it is meant to be bought before a covered event, such as a tropical storm, occurs. Losses resulting from storms are not covered once a storm is named. However, our plans continue to provide excellent coverage and assistance services for those able to continue on their scheduled travel plans.

Free Look Period

If you purchased one of our plans for coverage for a tropical storm after the storm’s cutoff date and you are not happy with your insurance purchase, you may want to take advantage of our free look period, in which you may cancel your plan for a full refund if it doesn’t suit your needs. For most states of residence, you may cancel your plan within 10 days from the time of purchase. If you live in Indiana, the free look period gives you 30 days to decide if your plan is right for you. Keep in mind, you can only cancel your plan within the free look period of 10 days as long as you have not filed a claim, or left on your trip. Please email csa@csatravelprotection.com in order to cancel your plan.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Travel Insurance Alert: Tropical Storm Irma

Tropical Storm Irma formed August 30, 2017 over the far Eastern Atlantic Ocean. Currently, maximum sustained winds are near 50mph with some strengthening forecasted over the next 48 hours. It has been stated that Irma could become a hurricane by Friday, but at the moment there is no immediate threat to land. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage.  For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after August 30, 2017.

Please contact CSA Travel Protection with questions or visit csaclaims.com to submit a claim.