Month: January 2018

Generali Global Assistance Named as Finalist in 2018 Stevie® Awards for Sales and Customer Service

Company demonstrates continued commitment to customer service and marketing excellence

Generali Global Assistance (“the Company”) today announced that its Travel Insurance division, formerly CSA Travel Protection, has been named as a finalist for two awards categories at the 12th Annual Stevie® Awards for Sales & Customer Service.  The Company will ultimately be awarded a Gold, Silver, or Bronze Stevie Award winner in both the “Marketing Solution – New” and the “Back-Office Customer Service Professional of the Year – Financial Services Industries” categories.

Generali Global Assistance has been nominated for Marketing Solution-New for its new consumer-direct travel insurance website, www.generalitravelinsurance.com, which launched in 2017.  Throughout the design process and since launch, the Company has proactively solicited and responded to user feedback to improve the customer experience, and updated the site almost daily with content changes that directly address customer questions.  For example, Generali Global Assistance added a hurricane and tropical storm alert to its homepage to address high call volumes during peak hurricane season in order to alleviate any related issues.  As a direct result of the new, more robust site, the Company’s consumer-direct online sales have increased by 15% since launch.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “I would like to thank our in-house Marketing, Web Design and Ecommerce teams for working tirelessly to execute a website designed to educate, inform, and automate consumers throughout their travel insurance journey.  We are honored to be continually recognized for our Company-wide commitment to the highest level of customer service, as well as for marketing innovation.  I am proud to lead a group that maintains this steadfast dedication even as the industry continues to change.”

Lupe Zepeda, Customer Service Manager at Generali Global Assistance, has been nominated for Back-Office Customer Service Professional of the Year – Financial Services Industries.  During 2017, Generali Global Assistance both rebranded from CSA Travel Protection and launched its new, consumer-facing website, both of which led to specific customer service needs.  Ms. Zepeda continued to fulfill her role as customer service champion in 2017 by leading brand awareness and recognition outreach campaigns that outlined what was new, as well as what was unchanged, for customers and partners.  She also led major initiatives including a Lean transformation for Generali Global Assistance’s Customer Service Department.

Bob Chambers, Vice President of Operations at Generali Global Assistance, commented on today’s news, “I would like to congratulate Ms. Zepeda for her much deserved nomination, and also would like to thank her for her integral role in implementing more efficient processes throughout our Customer Service Department.  We have always been recognized for our dedication to service and are continually looking for ways to improve, and we could not have reached where we are today without Ms. Zepeda.  She exemplifies our mission to exceed the expectations of our business partners and the traveling public through quality customer service.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4671801

Generali Global Assistance Named as Finalist in 2018 Stevie® Awards for Sales and Customer Service

Company demonstrates continued commitment to customer service and marketing excellence

Generali Global Assistance (“the Company”) today announced that its Travel Insurance division, formerly CSA Travel Protection, has been named as a finalist for two awards categories at the 12th Annual Stevie® Awards for Sales & Customer Service.  The Company will ultimately be awarded a Gold, Silver, or Bronze Stevie Award winner in both the “Marketing Solution – New” and the “Back-Office Customer Service Professional of the Year – Financial Services Industries” categories.

Generali Global Assistance has been nominated for Marketing Solution-New for its new consumer-direct travel insurance website, www.generalitravelinsurance.com, which launched in 2017.  Throughout the design process and since launch, the Company has proactively solicited and responded to user feedback to improve the customer experience, and updated the site almost daily with content changes that directly address customer questions.  For example, Generali Global Assistance added a hurricane and tropical storm alert to its homepage to address high call volumes during peak hurricane season in order to alleviate any related issues.  As a direct result of the new, more robust site, the Company’s consumer-direct online sales have increased by 15% since launch.

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “I would like to thank our in-house Marketing, Web Design and Ecommerce teams for working tirelessly to execute a website designed to educate, inform, and automate consumers throughout their travel insurance journey.  We are honored to be continually recognized for our Company-wide commitment to the highest level of customer service, as well as for marketing innovation.  I am proud to lead a group that maintains this steadfast dedication even as the industry continues to change.”

Lupe Zepeda, Customer Service Manager at Generali Global Assistance, has been nominated for Back-Office Customer Service Professional of the Year – Financial Services Industries.  During 2017, Generali Global Assistance both rebranded from CSA Travel Protection and launched its new, consumer-facing website, both of which led to specific customer service needs.  Ms. Zepeda continued to fulfill her role as customer service champion in 2017 by leading brand awareness and recognition outreach campaigns that outlined what was new, as well as what was unchanged, for customers and partners.  She also led major initiatives including a Lean transformation for Generali Global Assistance’s Customer Service Department.

Bob Chambers, Vice President of Operations at Generali Global Assistance, commented on today’s news, “I would like to congratulate Ms. Zepeda for her much deserved nomination, and also would like to thank her for her integral role in implementing more efficient processes throughout our Customer Service Department.  We have always been recognized for our dedication to service and are continually looking for ways to improve, and we could not have reached where we are today without Ms. Zepeda.  She exemplifies our mission to exceed the expectations of our business partners and the traveling public through quality customer service.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4671801

Caribbean Travel Guide: Common Mishaps that Call for Trip Insurance, Plus the Region’s Top Resort Destinations

For your clients who are wanting to relieve the winter cold with a dose of sunshine—whether they’re simply relaxation-seekers wanting to enjoy a laid-back beach retreat or adventure-seekers who enjoy water-based sports like scuba diving—there seems to be something for everyone in the Caribbean. A favored vacation region, the Caribbean includes 25 countries and hundreds of resorts that are a short flight from the East Coast United States.

Caribbean travelers are frequently choosing to stay at resorts for overall comfort and convenience, as many are all-inclusive without compromising luxury—and smaller, private resort beaches tend to be less crowded than other island beaches. As you book trips to the Caribbean this season, don’t forget to remind your clients why travel insurance can be a valuable add-on to their vacation package. Plus, check out our list of four Caribbean countries with some of the best beach resorts.

Why Travel Insurance for a Caribbean Beach Vacation?

Here are a few common mishaps that your clients might experience during a Caribbean vacation and the ways a CSA-Generali Global Assistance travel insurance plan can help:

  • Hurricanes and natural disasters.

    Travel insurance is especially important when traveling during hurricane season, as your clients may encounter travel disruptions. Although many Caribbean destinations go years unscathed by hurricanes, there are always risks involved with natural disasters—particularly if they’re heading to an island located in the hurricane belt. Travel insurance can help your clients recoup their trip investment if they have to cancel or interrupt their plans due to a mandatory hurricane evacuation or a flight delay or cancellation due to bad weather. They can also be reimbursed for out of pocket expenses, such as meals and overnight lodging while delayed.

  • Petty crime.

    Research shows that popular destinations such as Jamaica and the Bahamas experience more criminal activity—mostly petty crime— than other islands in the region. CSA-Generali Global Assistance plans include Baggage Coverage to help protect your belongings from theft, loss or damage. Coverage for cancellations and interruptions due to a theft of passports or visas is also included.

  • Health hazards.

    Most medical plans don’t cover international medical expenses—so if your clients’ Caribbean vacation is taking them outside the US, they may want to consider purchasing a travel insurance plan with Medical and Dental Coverage. Such coverage may be of particular interest to those planning active vacations but could also come in handy for any traveler worried about getting sick or injured while traveling (IE: According to the Center for Disease Control and Prevention, drinking tap water in the Caribbean could be hazardous).

Best Caribbean Beach Resorts: Jamaica, Bahamas and Beyond

Turks and Caicos Resorts

With miles of white sandy beaches and pink coral reef, Providenciales, called Provo by locals, is the most developed island in Turks and Caicos—and most resorts here are family friendly. There’s also country-wide policy to keep mass development at a minimum, so your clients won’t have to worry about over development. And here’s a fun fact: although Turks and Caicos is under British-rule, it uses the American dollar.

When to Go: (December – May) Like other Caribbean beach resort destinations, Turks and Caicos’ busy season is from December to March as most activities are available then. Your clients will avoid larger crowds in April and May, right before rainy hurricane season, which runs from June to November.

Jamaica Resorts

If you’re working with active travelers, they may find that Jamaica has a lot to offer. From water-based activities like scuba diving to land-based mountain hiking—there’s plenty to do. And if your clients need to squeeze in some R&R, there’s a wide variety of spa services and beach lounging opportunities.

When to Go: (November – March) Early season, from November to mid-December, is recommended as weather is best—but January through March is considered peak booking season. Hurricane season lasts all summer into early autumn.

Bahamas Resorts

The Bahamas has a wide reach. With 700 islands, 23 inhabited, there’s everything from pink sandy beaches, historic landmarks, busy cities to exclusive golf courses.

When to Go: (December – April) Like most Caribbean destinations, rainy season starts in May and peak hurricane season is from June to late November.

Dominican Republic Resorts

The Dominican Republic is the most visited island in the Caribbean; it’s also one of the region’s most geographically diverse countries with beaches, colonial architecture, mountainous terrain and even desert scrublands.

When to Go: (December – May) Peak season is December through March, but April and May are best for those wanting to avoid major crowds. Keep in mind, the Atlantic Ocean’s hurricane season lasts from June to November.

Introduce these popular destination and reasons for purchasing CSA-Generali Global Assistance travel insurance to your next Caribbean-bound clients and give them a sunny trip to look forward to complete with the peace of mind they deserve. We appreciate the continued opportunity to serve your customers while boosting your business with competitive commissions on each plan sold. To learn more about how to increase CSA-Generali Global Assistance plan sales at your agency, contact your dedicated account manager.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A4641801

Generali Global Assistance Strengthens Executive Team with Two C-Level Hires Focused on Travel Insurance

• James Sion Appointed COO, Generali Global Assistance Travel Insurance
• Mark Taber Appointed CINSO, Generali Global Assistance Travel Insurance

New York & San Diego, Ca., January 4, 2018 – Generali Global Assistance (“the Company) today announced that its Travel Insurance division, formerly CSA Travel Protection, has appointed James Sion as Chief Operating Officer (COO). The Company also disclosed that it has appointed Mark Taber as the Chief Insurance Officer (CINSO).

Chris Carnicelli, CEO of Generali Global Assistance, North America, commented on today’s news, “Generali has been a pioneer in the assistance industry for more than 25 years, specifically for the travel insurance marketplace. As we move into a new era of insurance, one of education and transparency, we believe our travel insurance business is poised for significant growth.  These two roles will be paramount in helping us execute on our goals and drive the future strategic direction of the business. Both James and Mark bring with them a wealth of industry knowledge and I look forward to having their expertise and counsel as part of the executive team.”

Sion will head all operations and strategies of Generali Global Assistance’s Travel Insurance division. He will be located in San Diego, the Company’s Travel Insurance headquarters. Prior to joining Generali Global Assistance, Sion was the COO, Consumer Insurance for AIG in the Americas and brings extensive experience in the areas of insurance, operations, and transformation to the Company. He also worked at Allianz in various roles over the course of fifteen years. Sion holds a B.A. in political science from Rhode Island College.

Taber has been appointed to the newly created role of CINSO and will set the strategic direction for underwriting results and profitability for the travel insurance lines in the U.S. The position will also serve as the appointed actuary for the Travel Insurance division. Taber previously was the Claims Performance Analytics Executive at CSAA Insurance Group. Taber holds a bachelor’s, master’s and doctorate all in mathematics – the latter coming from the University of Illinois at Chicago.

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that help protect consumers against certain risks associated with travel. These products combine the institutional knowledge, quality, and customer service built by CSA over the past 25 years with the backing and underwriting ability of a global insurance brand – Generali.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit: www.generalitravelinsurance.com .

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192
jtron@mgroupsc.com

www.generalitravelinsurance.com/press
Twitter:  www.twitter.com/GeneraliTravel
Facebook: www.facebook.com/generalitravelinsurance/
Instagram:  www.instagram.com/generalitravel/

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.