Why Travel Insurance Included with Your Clients’ Credit Cards May Not be Their Best Option

When Amazon introduced its Amazon Prime credit card in January, the online retailer included travel insurance, 24/7 concierge service and roadside assistance among the card’s benefits—features found in many of today’s leading credit cards. While credit card-provided travel insurance can seem like a prudent approach to avoiding additional travel expenses at checkout, it can be important for your clients to note the differences between these complimentary credit card features and more robust travel insurance plans offered by providers specializing in the space.

Here are some good questions for your clients if the topic of credit cards versus travel protection comes up:

  1. Does your credit card include trip cancellation protection?

If your client, a family member or a traveling companion has to cancel due to a sickness or an injury, their credit card probably won’t be able to help if it doesn’t include trip cancellation. Trip cancellation provides coverage for certain unexpected events that force your client to cancel their arrangements and trip cancellation coverage offered by third-party travel insurance providers typically covers for flight delays and cancellations due to adverse weather among a number of other potential mishaps such as a documented theft of their passport or visa. Only about 15% of credit cards include trip cancellation coverage and even those that do typically include a limited number of covered events compared to third-party travel insurance and won’t cover pre-existing medical conditions.

  1. Do you need out-of-network medical coverage or emergency assistance and transportation?

Depending upon their primary health insurance plan and where they’re traveling to, your client may want (or even need) to secure additional medical coverage before they depart. While they likely aren’t planning to use it, it’s wise to consider the risks of leaving home without coverage. According to the Centers for Disease Control and Prevention, medical evacuations by air ambulance can cost $50,000-$100,000. Some countries and travel operators even require a minimum amount of medical coverage in order to issue their visa or allow your client to board. While many credit cards provide travel accident coverage at no additional cost most do not include coverage for medical expenses and evacuations.

  1. Who do you need coverage for?

Most credit cards limit benefits to the cardholder’s spouse and children whereas purchasing a separate travel insurance plan allows your client to choose who they’re buying coverage for. CSA Travel Protection, your trusted partner and a reputable insurance provider, offers travel insurance plans that can insure up to 10 people and your client has the opportunity to add each traveler to the plan at purchase. If your client is traveling with extended family or friends they may want to ensure everyone in their party has adequate trip delay, baggage or medical coverage, which credit card coverage can fall short on providing if their traveling companions are unable to meet the card’s limited definition of family member.

Key coverages and plan flexibility are significant reasons for your clients to explore travel insurance options in addition to their credit card’s benefits. Travel insurance sales grew nearly 13% last year and that growth is predicted to continue through 2017, illustrating travelers’ increasing demand for these third-party products and credit cards’ inability to close important coverage gaps. Before you finalize your next booking, encourage your client to do their research, weigh their options and make an informed choice for themselves and their traveling companions.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A331 17 03

CSA Travel Protection Shares Why Credit Cards Aren’t a Great Solution for Travel Insurance

Get your travel insurance quote from CSA

Travelers might think their credit card will cover them on a trip to the same extent as travel insurance, but, in many cases, this isn’t true. Many credit cards that include some travel protection features often provide coverage for fewer events and tend to offer lower benefit limits than travel insurance.

CSA Travel Protection, dedicated for 25 years to providing full-service travel insurance solutions, explains why credit cards are not enough, especially when it comes to coverage for trip cancellation, medical and evacuation coverages, pre-existing medical conditions, limits and covering other travelers.

Where credit card coverage falls short

Robust Trip Cancellation Coverage

  • According to Cardrates.com, “only about 15 percent of credit cards offer travel cancellation insurance.”
  • Most trip cancellation or interruption protection offered by credit cards is limited to a handful of reasons such as illness, injury or death. CSA’s plans cover around 20 different events that could cause travelers to cancel their travel plans, including job loss, school year extension, terrorism or jury duty.

Medical and Evacuation Coverages

  • Credit cards often don’t have the same level of coverage as travel insurance for medical expenses or emergency medical transportation while traveling—which can be costly if travelers don’t have the right coverage. According to the Centers for Disease Control and Prevention, medical evacuations by air ambulance can cost $50,000-$100,000.

Pre-existing Medical Conditions

  • If travelers are concerned about coverage for pre-existing medical conditions, they shouldn’t count on their credit card. CSA’s Custom Luxe plan includes coverage for pre-existing conditions as long as certain requirements are met.
  • In order to qualify for coverage for pre-existing medical conditions, the plan must be bought prior to or within 24 hours of the final trip payment, travelers must be medically able to travel at the time the plan is purchased and all prepaid trip costs that are subject to cancellation penalties or restrictions must be insured.

Card limits and covering other travelers

  • Many cards cap their benefit limits, especially for trip cancellation coverage, at lower amounts than CSA’s travel insurance plans.
  • Credit cards are likely to only cover the cardholder, while CSA’s plans allow for up to 10 people to be listed on a plan.

While planning their next vacation, travelers should consider these tips before crossing off travel insurance from their to-do list. If they have credit cards with travel insurance, then they should contact their credit card provider to find out the exact terms and conditions. Remember it is likely that only purchases made with the credit card will be eligible for coverage. If travelers paid another way, check or cash for example, then they would probably not be covered by the credit card.

Travelers who determine that credit cards aren’t enough should consider purchasing travel insurance from a reputable provider such as CSA Travel Protection. May they have travel insurance, but never have to use it because their vacation was smooth sailing.

About CSA Travel Protection

CSA Travel Protection is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

A330 17 03

CSA Travel Protection Wins Two Stevie Awards in 11th Annual Stevie Awards for Sales and Customer Service

Stevie Awards winners Matt Rhea and Dan Castle

SAN DIEGO – March 2, 2017 – CSA Travel Protection, dedicated for 25 years to providing full-service travel insurance solutions, took home two Stevie® Awards in the 11th annual Stevie Awards for Sales & Customer Service Friday at the gala banquet in Las Vegas.

CSA’s Senior Customer Service Representative Dan Castle won a Silver Stevie in the Front-Line Customer Service Professional of the Year – Financial Services Industries category; while Senior Trainer Matt Rhea won a Bronze Stevie in the Back-Office Customer Service Professional of the Year category.

“We’re proud to have these two consistently excellent performers as part of our team and honored that they represented CSA as Stevie Awards winners this year,” said Bob Chambers, vice president of operations at CSA Travel Protection. “They help solidify CSA’s reputation for superior customer service, which enables the company to soar above the rest.”

Castle’s and Rhea’s accomplishments support the company’s mission to “exceed the expectations of its business partners and the traveling public, through quality customer service.” Their award-winning efforts have helped CSA achieve high-quality customer service and high client satisfaction and remain ahead of the curve with its approach to developing training content.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business AwardsSM  and International Business AwardsSM.

More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Finalists were determined by another 77 judges.

“Impressive stats for customer feedback both in volume and rating!” a judge commented on Castle’s work. Another judge praised Rhea, “Great work from Matt. He obviously cares about training and the customer experience and how all groups help impact it. Nice work!”

 

About CSA Travel Protection

CSA Travel Protection is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

 

Media Contact:

Linda Barger
Jay Bee PR for CSA Travel Protection
858-449-1355
linda@jaybeepr.com

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services.  Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance.  This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.  This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. 

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.