CSA Travel Protection Teams Up With TravelInsurance.com to Offer Travel Insurance and Emergency Services

CSA Travel Protection (CSA), owned by Europ Assistance Group — a global leader in emergency assistance products and services, and TravelInsurance.com, the easiest way to compare and buy trip insurance coverage, announced today a strategic partnership that will bring quality travel protection options to consumers.

“Travel insurance is an integral part of planning any trip, and should only be purchased through a trusted source such as TravelInsurance.com,” says Bob Chambers, VP of Operations at CSA Travel Protection. “We’re privileged to be a part of TravelInsurance.com and proud to be a part of a company that also values top-notch travel protection.”

“Our mission at TravelInsurance.com is to offer our customers the easiest and fastest way to compare and purchase policies from only the best travel insurance companies, and CSA is clearly part of that list,” said Stan Sandberg, Co-Founder of TravelInsurance.com. “We’re delighted to welcome CSA and their industry-leading options to our site, and look forward to a long term relationship with them.”

Available at TravelInsurance.com, CSA’s Custom and Custom Luxe plans are designed to provide protection for travelers, their personal belongings as well as many non-refundable trip costs. Both plans offer coverages that include Trip Cancellation, Trip Interruption, Travel Delay, Baggage Coverage, Baggage Delay and Emergency Assistance and Transportation. They encompass an array of services including 24-hour Emergency Assistance and On Demand Medical Care, which provides travelers with access to on-call physicians, medical advice and physician referrals should they become sick or injured while on a covered trip. The Custom Luxe plan may also cover travelers with pre-existing medical conditions as long as they purchase the plan prior to or within 24 hours of final trip payment and if other requirements are met.

With award-winning customer service, CSA values quality and excellence in the travel insurance industry and has an A+ rating with the Better Business Bureau (BBB). With a 10-day free look on both the Custom and Custom Luxe plans (30-day for residents of Indiana), customers can cancel their coverage and get a full refund of their plan cost if they aren’t completely satisfied as long as have not incurred any covered expenses and haven’t left for their trip.

As with all insurance plans, certain conditions and exclusions do apply. CSA strongly recommends that travelers review their state-specific Description of Coverage/Insurance Policy at www.csatravelprotection.com/certpolicy.do prior to purchasing coverage to ensure they have a complete understanding of the coverages and services provided with each plan.

About TravelInsurance.com
TravelInsurance.com is one of the fastest growing travel insurance comparison websites in the United States. With a mission to help simplify the complicated world of travel insurance for consumers, TravelInsurance.com aims to provide travelers with the easiest way to compare and buy trip insurance coverage from trusted insurers.

About CSA Travel Protection
CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

Major States Issue Statements Against Opt-Out Sales for Travel Insurance

“The practice of automatically charging consumers for ancillary travel insurance unless consumers take action to decline coverage does not comply with the requirement of ‘informed consent.’ Consumers must be given the opportunity to affirmatively accept travel insurance or any other insurance coverage.”

-Informational memo by Kevin M. McCarty, Commissioner of the Florida Office of Insurance Regulation

State insurance regulators for two major rental markets, California and Florida, recently issued statements against the use of the opt-out sales practices to sell travel insurance.

Recently you may have heard discussion about different ways in which travel insurance and vacation rental damage protection can be sold, and that the practice of “opt-out” sales is something that the industry is diligently moving away from. We must adapt to changing trends in regulation in order to keep growing as an industry.

As an industry leader, CSA Travel Protection stays up-to-date on regulatory issues that impact your business and we strive to proactively address developments as they happen and keep our partners informed.

The Florida Office of Insurance Regulation issued an informational memorandum on February 3, 2015. Click the image to see the full memo.

The Florida Office of Insurance Regulation (OIR) issued an informational memorandum on February 3, 2015 advising that the practice of automatically charging for ancillary travel insurance without obtaining the informed consent of the applicant, more commonly known as opt-out, does not comply with the requirement of informed consent. The OIR’s position applies to all insurance sales to residents of Florida, regardless of the origin of sale. In addition, if your business operates in the state of Florida, you may be subject to further restrictions on sales.

On March 9, 2015, the California Department of Insurance issued a notice stating that using opt-out sales practices to sell travel insurance on travel websites violates California law. Further, the Department warns that the California Insurance Commissioner can enforce pre-sale travel insurance disclosure requirements by imposing fines and suspending or revoking the license of any limited lines travel insurance agent.

Review the memorandum from the Florida Office of Insurance Regulation and the notice from the California Department of Insurance (click links to view documents).

What does this mean for you?

If you’re already a CSA partner, we’re ready immediately to help you adhere to these recently published positions. We have been working with software providers in preparation for this change in the regulatory environment and we are in the process of developing new best practices and marketing tools.

If you’re not a CSA partner, contact us at clientservices@csatravelprotection.com or (800) 989-8684 to find out how we can build a valuable travel insurance program that’s focused on maximizing your revenue and guest satisfaction, while minimizing risks related to non-compliance.

Click here to learn more about CSA’s Vacation Rental Damage Protection and travel insurance plans.

This plan provides insurance that applies only during the covered trip. Your customers may have coverage from other sources that provides them with similar benefits but may be subject to different restrictions depending upon their other coverages. Customers may wish to compare the terms of this policy with their existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered by you by your travel retailers.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or http://www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

CSA Travel Protection Wins Bronze Stevie Awards in 2015 for Sales and Customer Service

CSA Travel Protection, dedicated for more than 20 years to providing affordable travel insurance and emergency assistance services, announced today that it was named the winner of two Bronze Stevie® Awards in the ninth annual Stevie Awards for Sales & Customer Service.

Reinforcing its excellent track record in customer service, CSA Travel Protection won Bronze awards for Innovation in Customer Service and Customer Service Department of the Year, both in the All Other Industries category.

“CSA provides quality travel protection and emergency services, while offering its business partners the best customer service possible,” said Bob Chambers, Vice President of Operations. “It’s truly an honor for our customer service team to be recognized by the world’s top customer service awards for four years in a row. With 1,900 applicants, the competition may be getting tougher, but CSA still shines through.”

The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas.  More than 500 executives from the U.S.A. and several other nations attended.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014.  Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.  Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.

More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards.  “The widespread support of this program illustrates the importance of the functions it recognizes to business success.  This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About CSA Travel Protection

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments and provide the peace of mind one deserves while traveling. With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way.

These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards. 

Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.

Tips for Traveling to Ireland

St. Patrick’s Day is a day to “celebrate all things Irish,” and it is recognized in Ireland with parades and festivals much like in the U.S., especially in Dublin. In fact, the St. Patrick’s Day Festival in Dublin is March 14-17th this year.

If you’re heading to Ireland to celebrate St. Patrick’s Day, here are some things to keep in mind before you go.

Don’t try to pack it all in. Although it may be tempting to see the entire island in one week, it is probably wiser to choose a couple of destinations. If you’re renting a car and driving, be sure to leave in some wiggle room for taking a wrong turn or stopping for photos and exploring the countryside. It’ll be worth it.

Ireland is full of must-see attractions, so narrowing the list down may be challenging. In case you need a starting point, here are a few popular destinations.

Seek advice from a professional. If you need help planning a last minute vacation to Ireland, consult a travel blogger or a travel agent. They can be excellent resources. Additionally, don’t forget to use social media to keep your finger on the pulse of what’s happening now in Ireland.

Remember, it’s a different country. You’re traveling outside of the U.S., so be sure to plan accordingly.

  • In Ireland, the main language is English, but some sayings may be different, so keep that in mind.
  • You may need to bring adapters for electrical outlets.
  • If you’re renting a car, be sure to ask for an automatic if you need one. Also, remember to drive on the left side of the road.
  • It’s probably going to rain, so pack the right clothes. If you stay in a bed and breakfast, there may not be an elevator. Lugging big suitcases can get old fast.
  • As with any trip, be sure to check your flight and baggage requirements before you go.
  • Whenever traveling, be sure to consider travel protection from a reputable company such as CSA Travel Protection.

No matter where you celebrate St. Patrick’s Day this year, may good luck, great company and beautiful countryside be in your immediate future.

 

Insurance is underwritten by Generali US Branch, New York, New York; NAIC #11231. Generali US Branch operates under the following names: In California: Generali Assicurazioni Generali S.p.A. (U.S. Branch) In Virginia: The General Insurance Company of Trieste and Venice – U.S. Branch.